Housing Scheme Officer

The Hyde Group; Greater London; On-site; GBP 20,000 - 29,000; Part time

Benefits offered by this job

Excellent pension

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development & learning support

Volunteering days

Job summary

Hyde is seeking a proactive Housing Scheme Officer (Later Living) to support older residents across our schemes in Southwark. This part-time role offers 25 hours per week with a flexible pattern and on-site presence, with a pro rata salary up to £28,500 (£20,357 per year).

You will manage lettings, tenancy onboarding, ASB issues, wellbeing visits, and coordinate repairs and contractor activity while ensuring safety and a strong customer focus across schemes.

Qualifications

• Experience in housing management and tenancy services.
• Strong customer focus and communication skills.
• Ability to perform safety and compliance checks.
• Experience with resident wellbeing initiatives.

Responsibilities

• Conduct regular inspections of communal areas and identify repairs or hazards.
• Manage lettings processes including viewings and tenancy onboarding.
• Be first point of contact for tenancy issues, including ASB and disputes.
• Build relationships with residents through wellbeing visits and engagement.
• Coordinate communal services like cleaning, repairs and contractor activity.
• Lead resident engagement and community activities to promote independence.
• Carry out health and safety, fire safety and compliance checks with accurate records.

Skills

Housing management

Customer service

ASB handling

Safety checks

Job description

Housing Scheme Officer - Part Time

Location : Southwark

Salary : Up to £28,500 Pro rata (£20,357 per year)

25 hours per week with a flexible working pattern.

Would you like to join Hyde as a Housing Scheme Officer?

We are seeking a proactive and compassionate Housing Scheme Officer (Later Living) to join our Specialist Housing team, supporting older adults living within Hyde's later living schemes.

This is a rewarding role at the heart of our communities, ensuring residents live in safe, well-managed, and supportive environments that promote independence, dignity, and wellbeing.

You will be the trusted on-site presence across our schemes, combining housing management expertise with a strong customer focus to deliver high-quality services and positive outcomes for our customers.

What you'll be doing

• Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements to ensure safe, well-maintained environments
• Manage lettings processes including viewings, sign-ups, tenancy onboarding, and customer inductions, ensuring a smooth customer journey
• Act as first point of contact for tenancy management issues, including ASB, neighbour disputes, and service enquiries, escalating where necessary
• Build strong, trusted relationships with residents through proactive wellbeing visits, engagement, and ongoing communication
• Coordinate communal services such as cleaning, repairs, grounds maintenance, and contractor activity, ensuring high service standards
• Lead resident engagement, wellbeing initiatives, and community activities, promoting independence, inclusion, and digital access
• Carry out statutory health & safety, fire safety, and compliance checks, ensuring accurate records, contractor performance, and policy adherence

About Hyde

We own and manage 125,000 homes and are driven by a strong social purpose-creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected-while helping to shape thriving, inclusive neighbourhoods.

Benefits

• Excellent pension
• Generous holiday allowance
• Life assurance
• Flexible benefits platform
• Career development & learning support
• Volunteering days

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Please note successful candidate will undergo a dbs check