Customer Service Administrator (Service Support)

Hyde Group; Havant; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits平台

Support for learning and career 发展

Job summary

The Hyde Group in Havant is seeking a Service Support Advisor to support residents with property repairs enquiries and to assist the Property Maintenance team. This hybrid role combines 3 days in the office with 2 days working remotely, offering a supportive environment focused on service improvement.

You will handle escalated repair queries, coordinate with trades staff and internal teams, maintain accurate records and contribute to a positive customer experience.

Qualifications

• Experience in customer service, administration or operational support.
• Strong communication with customers and colleagues.
• Proactive mindset with a focus on improving customer experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Handle repairs enquiries transferred from the Customer Services Centre, ensuring customers receive clear and helpful support.
• Work with trades staff, contractors and internal teams to troubleshoot repair issues and support timely resolutions.
• Assist with customer complaints relating to property repairs, supporting investigations, corrective actions and follow-up communication.
• Maintain accurate records of customer interactions, survey feedback and call backs to support service improvement.
• Manage team mailboxes and provide administrative support to help resolve requests, queries and problems effectively.

Skills

Customer service

Administration

Communication

Organisational skills

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Customer Service Administrator (Service Support Advisor)
Havant - Hybrid (3 days in office, 2days remote working - subject to change)
Up to £28,000

Hyde is looking for a Service Support Advisor to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Service Support Advisor at Hyde, you will support residents with property repairs enquiries, helping to resolve issues and improve the overall customer experience. You will act as a key point of contact for escalated repairs queries, support complaint resolution, gather customer feedback and provide vital administrative support to the Property Maintenance team.

Key Duties

• Handle repairs enquiries transferred from the Customer Services Centre, ensuring customers receive clear and helpful support.
• Work with trades staff, contractors and internal teams to troubleshoot repair issues and support timely resolutions.
• Assist with customer complaints relating to property repairs, supporting investigations, corrective actions and follow-up communication.
• Maintain accurate records of customer interactions, survey feedback and call backs to support service improvement.
• Manage team mailboxes and provide administrative support to help resolve requests, queries and problems effectively.

Why Join Hyde?

Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Service Support Advisor we’re seeking someone who can bring:

• Proven experience in customer service, administration or operational support.
• Strong communication skills, with the ability to respond clearly and professionally to customers and colleagues.
• A proactive mindset and passion for improving customer experience and service standards.
• The ability to work collaboratively with internal teams, trades staff, contractors and suppliers.
• Good organisational skills, attention to detail and confidence using Microsoft Office, including Word, Excel and PowerPoint.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.