Housing Tenancy & ASB Advisor — Resolve Issues & Support

The Hyde Group; Rochester; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development support

Hybrid working options

Job summary

The Hyde Group is seeking a Tenancy Management Advisor in Rochester with hybrid working (2 days in office, 3 days remote). The role focuses on resolving tenancy and ASB issues and guiding customers through sensitive situations. Salary £28,500 to £30,500 reflects experience and location.

You will assess cases, provide clear advice, prepare plans, and work with police, social services and local authorities to achieve positive outcomes. Hybrid flexibility is available.

Qualifications

• Knowledge of housing legislation, tenancy law, court processes and safeguarding within social housing.
• Experience in managing or supporting customer cases with risk assessment and evidence gathering.
• Strong communication and customer service skills for sensitive situations.
• Ability to work collaboratively with internal teams and external organisations such as police and social services.
• Confidence using CRM systems to manage cases and record information.

Responsibilities

• Assess and manage new tenancy and anti-social behaviour cases, ensuring actions and timescales are followed.
• Provide customers with clear, timely advice and promote early intervention and mediation.
• Prepare case plans, review risk assessments and escalate cases requiring specialist support or safeguarding actions.
• Manage tenancy requests and investigate concerns including abandoned homes, illegal subletting, and breaches of tenancy.
• Maintain accurate case records and collaborate with partners to resolve cases.

Skills

Housing knowledge

Strong communication

Customer service

Collaborative working

CRM systems

Tools

CRM systems

Job description

The Hyde Group is seeking a Tenancy Management Advisor in Rochester with hybrid working (2 days in office, 3 days remote). The role focuses on resolving tenancy and ASB issues and guiding customers through sensitive situations. Salary £28,500 to £30,500 reflects experience and location.

You will assess cases, provide clear advice, prepare plans, and work with police, social services and local authorities to achieve positive outcomes. Hybrid flexibility is available.