Tenancy Management Advisor

Hyde Group; England; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits

Support for learning and career dev.

Hybrid working options

Job summary

Hyde Group, within the Neighbourhoods and Tenancy Services team, seeks a Tenancy Management Advisor to handle tenancy and anti-social behaviour cases. You will advise customers, assess cases, and work with partners, including police and social services, to move cases toward completion.

The role is hybrid with two days in the office and three remote, requiring knowledge of housing law and safeguarding, plus experience in managing customer cases.

Qualifications

• Experience of managing or supporting customer cases.
• Some knowledge of housing legislation, tenancy law, court processes and safeguarding in social housing.
• Strong communication and customer service skills.
• Calm, professional handling of sensitive or challenging situations.
• Accurate record keeping and case monitoring in CRM systems.

Responsibilities

• Assess and manage new tenancy and anti-social behaviour cases, keeping to agreed actions and timescales.
• Give customers clear, timely advice and promote early intervention and mediation.
• Prepare case plans, review risk assessments and elevate cases needing specialist support, safeguarding action or home visits.
• Manage tenancy requests and investigate abandoned homes, illegal subletting and breaches of tenancy.
• Keep accurate case records and work with colleagues and partners, including the police, social services and schools, to resolve cases.

Skills

Customer service

Communication

Teamwork

Tools

CRM systems

Job description

The Tenancy Management Advisor sits in Hyde Group's Neighbourhoods and Tenancy Services team, acting as the first contact for tenancy and anti-social behaviour enquiries. The work covers assessing new cases, advising customers and carrying cases through to completion, often alongside police, social services and schools. The post is hybrid, with two days in the office and three remote. Fit depends on working knowledge of housing law and safeguarding, and on experience of managing customer cases.

What the job involves

• Assess and manage new tenancy and anti-social behaviour cases, keeping to agreed actions and timescales
• Give customers clear, timely advice and promote early intervention and mediation
• Prepare case plans, review risk assessments and elevate cases needing specialist support, safeguarding action or home visits
• Manage tenancy requests and investigate abandoned homes, illegal subletting and breaches of tenancy
• Keep accurate case records and work with colleagues and partners, including the police, social services and schools, to resolve cases

What’s required

Experience

• Experience of managing or supporting customer cases

Skills & knowledge

• Some knowledge of housing legislation, tenancy law, court processes and safeguarding in social housing
• Assessing risk and gathering evidence
• Strong communication and customer service skills
• Calm, professional handling of sensitive or challenging situations
• Working collaboratively with internal teams and external organisations
• Accurate record keeping and case monitoring in CRM systems

What’s offered

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options