Tenancy Fraud Officer

The Methodist Church in Britain; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Health cash plan

High street discounts

26 days' annual leave

Hybrid working

Car leasing scheme

Flexible bank holidays

Optional nine-day fortnight

Job summary

The Methodist Church in Britain is seeking a Housing Fraud Investigator to protect homes from tenancy fraud. The role covers investigations from first enquiry to resolution, gathering evidence and providing statements for legal action, with travel to London involved.

Applicants should have significant tenancy fraud investigative experience, DBS clearance, a full UK driving licence, and be comfortable with hybrid working two to three days in the office each week as settled.

Qualifications

• Significant experience investigating tenancy fraud in housing.
• Experience preparing evidence and supporting legal action, including court attendance.
• Experience working collaboratively with partner agencies, including local authorities and police.

Responsibilities

• Investigate suspected tenancy fraud, abandonment and non-statutory succession from first enquiry to resolution.
• Work with internal teams, legal partners and external agencies to recover homes obtained by fraud.
• Gather evidence, interview tenants and prepare witness statements for legal proceedings.
• Lead complex fraud cases, attending court and giving evidence.
• Build partnerships with local authorities, police and other agencies to prevent and tackle fraud.
• Promote tenancy fraud awareness across the organisation through advice, guidance and training.
• Analyse intelligence and data to spot fraud trends, risks and prevention opportunities.
• Keep accurate case records and ensure investigations meet legislation, policy and best practice.
• Visit and support residents in their own homes on a regular basis.

Skills

Investigation work

Interviewing

Report writing

Communication

Stakeholder management

Organisational skills

Housing legislation knowledge

Job description

This PA Housing post protects the organisation's homes from tenancy fraud, working with legal services and partner agencies. It covers investigations from first enquiry to resolution, evidence gathering and court work on complex cases. Regular home visits and travel to London are part of the role, with hybrid working of two to three office days a week once settled. Candidates need a DBS check and a full UK driving licence with access to a vehicle.

What the job involves

• Investigate suspected tenancy fraud, abandonment and non-statutory succession from first enquiry to resolution
• Work with internal teams, legal partners and external agencies to recover homes obtained by fraud
• Gather evidence, interview tenants and prepare witness statements for legal proceedings
• Lead complex fraud cases, attending court and giving evidence
• Build partnerships with local authorities, police and other agencies to prevent and tackle fraud
• Promote tenancy fraud awareness across the organisation through advice, guidance and training
• Analyse intelligence and data to spot fraud trends, risks and prevention opportunities
• Keep accurate case records and ensure investigations meet legislation, policy and best practice
• Visit and support residents in their own homes on a regular basis

What’s required

Experience

• Significant experience investigating tenancy fraud in a housing setting
• Experience preparing evidence and supporting legal action, including court attendance
• Experience working collaboratively with partner agencies, including local authorities and police

Skills & knowledge

• Strong knowledge of tenancy management, housing legislation and legal processes
• Excellent investigation, interviewing and report-writing skills
• Strong communication and relationship-building skills to influence a range of stakeholders
• Proactive, resilient and organised approach to managing a varied caseload
• Customer-focused mindset with a commitment to fair outcomes for residents

Checks & eligibility

• Standard or enhanced DBS check
• Full UK driving licence and access to a vehicle for travel

What’s offered

• High street discount schemes
• Health cash plan
• 26 days' annual leave, rising to 29 after three years, with the option to buy more
• Flexible bank holidays
• Car leasing scheme
• Hybrid working, with two to three office days a week once settled
• Optional nine-day fortnight scheme