Senior Prevention Tenancy and Support Officer

The Methodist Church in Britain; Taunton; Hybrid; GBP 45.000 - 62.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Zusammenfassung

Somerset Council is seeking a senior post within the Housing Options team, based in Taunton. The role involves leading on Stage 1 complaints, case audits, mentoring officers, and deputising for the Service Manager at meetings.

A DBS check, full UK driving licence, and right-to-work in the UK are required. The position offers flexible and hybrid working where service needs allow and a fixed-term contract to March 2029.

Qualifikationen

• Experience in frontline housing or homelessness services.
• Strong knowledge of homelessness legislation, landlord and tenant law, welfare benefits and housing allocation.
• Excellent communication, negotiation and relationship-building skills.

Aufgaben

• Lead on investigation and resolution of Stage 1 complaints and ensure timely, high-quality responses.
• Carry out case audits and quality assurance checks against legislation and council procedures.
• Provide mentoring to Prevention, Tenancy and Support Officers and Triage Officers.
• deputise for the Service Manager at partner meetings and represent the service at forums.
• Support service planning, workload oversight and performance improvement across the team.
• Monitor trends and data to identify service development and customer outcome opportunities.

Kenntnisse

Homelessness law

Housing policy

Communication

Mentoring

Ausbildung

A-Level or equivalent

Jobbeschreibung

This senior post sits in the Housing Options team at Somerset Council, on a fixed-term contract running to March 2029. The work centres on homelessness prevention and housing support, with the postholder handling complex and high-risk cases, leading on Stage 1 complaints and running case audits and quality checks. It also brings mentoring of Prevention, Tenancy and Support Officers and Triage Officers, and deputising for the Service Manager at partner meetings. Applicants need a DBS check and a full UK driving licence, and visa sponsorship is not offered.

What the job involves

• Lead on investigation and resolution of Stage 1 complaints, aiming for timely, high-quality responses
• Identify lessons from complaints and case reviews to drive service improvements across the team
• Give expert advice and guidance on complex and high-risk housing cases
• Carry out case audits and quality assurance checks against legislation and council procedures
• Support and mentor Prevention, Tenancy and Support Officers and Triage Officers
• Help with induction, training and upskilling of team members
• Deputise for the Service Manager, representing the service at meetings and partnership forums
• Support operational delivery through workload oversight, service planning and performance improvement
• Monitor trends and data to identify service development and customer outcome opportunities
• Work with internal teams and external partners to deliver coordinated support and housing solutions

Qualifications

• A-Level or equivalent, or substantial experience in a frontline housing or homelessness service

Experience

• Managing complex housing cases and applying housing legislation to achieve positive outcomes
• Handling complaints and challenging situations
• Working collaboratively with internal teams and external partners

Skills & knowledge

• Strong knowledge of homelessness legislation, landlord and tenant law, welfare benefits and housing allocation
• Excellent communication, negotiation and relationship-building skills
• Coaching, supporting and guiding colleagues while maintaining high standards
• Strong analytical, organisational and problem-solving skills with attention to detail

Checks & eligibility

• DBS check
• Full UK driving licence
• Right to work in the UK without visa sponsorship

What’s offered

• 28 days annual leave plus bank holidays, with option to buy additional leave
• Local Government Pension Scheme
• Flexible and hybrid working where service needs allow
• Health and wellbeing support, including confidential employee assistance
• Paid volunteering opportunities