Tenancy Enforcement Lead

Mtvh; Wembley; Remote; GBP 42,000 - 64,000; Full time

Job summary

Mtvh in Wembley is seeking a Tenancy Enforcement Lead to own complex anti-social behaviour and tenancy enforcement caseloads, leading investigations and coordinating with residents, legal services, local authorities, police and partner agencies.

You will manage cases from initial report through to court action, using strong judgment and evidence-led analysis while delivering a victim-focused, responsive service to vulnerable residents across our communities.

Qualifications

• Significant experience managing complex anti-social behaviour and tenancy enforcement cases.
• Strong understanding of housing law, tenancy management and enforcement powers.
• Experience preparing evidence for legal proceedings and attending court.
• Excellent communication and influencing skills.
• Ability to build effective partnerships with external agencies.
• Strong report-writing and case management skills.
• Resilient and customer-focused approach.
• Confidence to make decisions in challenging and sensitive situations.

Responsibilities

• Leading investigations into complex and high-risk anti-social behaviour cases.
• Managing tenancy fraud investigations and unlawful occupation cases.
• Gathering and assessing evidence to support legal action.
• Preparing witness statements, court documentation and legal case files.
• Attending court hearings and supporting enforcement activity where required.
• Building effective relationships with police, local authorities, support agencies and safeguarding partners.
• Providing specialist advice and support to Housing Colleagues on tenancy enforcement matters.
• Ensuring residents affected by anti-social behaviour receive a responsive, victim-focused service.

Skills

Investigation skills

Housing enforcement

Court proceedings

Communication skills

Partnerships

Job description

Tenancy Enforcement Lead

Location: Wembley, North West London (with travel across the Region)
Salary: Competitive + Excellent Benefits

About Us

About the Role

This is an exciting opportunity for an experienced Anti-Social Behaviour, Community Safety or Housing Enforcement professional to take ownership of some of our most complex and sensitive tenancy enforcement cases.

You will lead investigations into serious anti-social behaviour, tenancy fraud and breaches of tenancy, working closely with residents, legal services, local authorities, police and other partner agencies to achieve positive outcomes and help make our neighbourhoods safer places to live.

This is a highly visible role requiring strong investigative skills, sound judgement and the ability to manage complex cases from initial report through to court action and resolution.

A Role With Purpose

If you're passionate about tackling anti-social behaviour, protecting vulnerable residents and creating safer communities, we'd love to hear from you.

This role offers the opportunity to work on challenging and rewarding cases where your expertise will make a real difference to customers and neighbourhoods across our communities.

What You'll Be Doing

• Leading investigations into complex and high-risk anti-social behaviour cases.
• Managing tenancy fraud investigations and unlawful occupation cases.
• Gathering and assessing evidence to support legal action.
• Preparing witness statements, court documentation and legal case files.
• Attending court hearings and supporting enforcement activity where required.
• Building effective relationships with police, local authorities, support agencies and safeguarding partners.
• Providing specialist advice and support to Housing Colleagues on tenancy enforcement matters.
• Ensuring residents affected by anti-social behaviour receive a responsive, victim-focused service.

What We're Looking For

You’ll be someone who combines excellent investigation skills with a genuine commitment to improving residents' quality of life.

You’ll have:

• Significant experience managing complex anti-social behaviour and tenancy enforcement cases.
• A strong understanding of housing law, tenancy management and enforcement powers.
• Experience preparing evidence for legal proceedings and attending court.
• Excellent communication and influencing skills.
• The ability to build effective partnerships with external agencies.
• Strong report-writing and case management skills.
• A resilient and customer-focused approach.
• The confidence to make decisions in challenging and sensitive situations.