Agency Temporary Worker

The Methodist Church in Britain; Hampstead; Hybrid; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Hybrid working 2–3 days in office

26 days annual leave + bank holidays (

Employer pension contributions up to 9

Health cash plan up to £1,100/year

Discounted gym & Blue Light Card

Learning and development opportunities

Family support including new child, e"

Enhanced sick pay, mental health and 5

Job summary

LiveWest is offering a 12-week agency placement for a Housing Officer, covering a neighbourhood patch including Newcourt, St Leonards, St Loyes, Hill Barton and Monkerton. The role focuses on tenancy management, sign-ups, viewings and handling queries, with safeguarding considerations.

The position is field-based, requiring a full UK driving licence and CIH Level 4 or commitment to achieve it. Hybrid working with in-office days applies.

Qualifications

• CIH Level 4, or willingness to work towards it.
• Experience in social housing, including tenancy, estate and housing management.
• Strong interpersonal and customer service orientation.

Responsibilities

• Handle customer queries, permissions and tenancy management.
• Act as primary relationship manager for customers on the patch.
• Respond to tenancy enquiries and carry out sign-ups and viewings.
• Ensure compliance with tenancy agreements and manage breaches, including safeguarding.

Skills

Strong interpersonal skills

Excellent organisational skills

Excellent customer focus

Education

CIH Level 4

Job description

This is a 12-week agency placement as a Housing Officer for LiveWest, covering a neighbourhood patch that takes in Newcourt, St Leonards, St Loyes, Hill Barton and Monkerton. The work centres on tenancy management, from sign-ups, viewings and handling queries to dealing with breaches, including safeguarding cases. It is field based and involves estate standards, resident engagement and new developments on the patch. Candidates need a full UK driving licence and either CIH Level 4 or a commitment to work towards it.

What the job involves

• Handle customer queries, permissions and tenancy management
• Act as primary relationship manager for customers on the patch
• Respond to tenancy enquiries
• Carry out tenancy sign-ups and viewings
• Ensure compliance with tenancy agreements
• Manage tenancy breaches, including safeguarding of customers
• Oversee estate standards and service contracts for value for money
• Lead resident engagement and community development within the patch
• Work with internal teams and external partners to keep environments safe and welcoming
• Support work on new developments in the area

Qualifications

• CIH Level 4, or willingness to work towards it

Experience

• Experience in social housing, including tenancy, estate and housing management
• Essential skills and experience for a level 1 role, as set out in the candidate pack

Skills & knowledge

• Strong interpersonal skills
• Excellent organisational skills to manage competing priorities in a fast-paced setting
• Excellent customer focus with drive to improve customer satisfaction

Checks & eligibility

• Full UK driving licence and access to a suitable vehicle

What's offered

• Hybrid working with 2 to 3 days in the office
• 26 days annual leave plus bank holidays, rising to 30 with service, with option to buy 5 extra days
• Employer pension contributions up to 9%
• Health cash plan worth up to £1,100 a year, plus virtual GP access
• Discounted gym and retail, including Blue Light Card
• Learning and development opportunities
• Family support, including a new child payment
• Enhanced sick pay, mental health support and free flu jabs