Tenancy Coordinator

Lumesse; Greater London; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance 23–30 days

Perks at Work discount scheme

Team recognition and awards

Internal social committee activities

Professional development opportunities

Job summary

John D Wood & Co. are seeking a Tenancy Co-ordinator to oversee a portfolio of tenancies not on a full management service. You will be the main point of contact for landlords and tenants, handling inquiries and coordinating inspections and compliance across the portfolio.

The role includes supporting renewal negotiations and ensuring proper documentation, with opportunities for induction, training and professional development within a long-established estate agency.

Responsibilities

• Oversee tenancies not on a full management service.
• Act as a key contact for landlords and tenants during the tenancy.
• Ensure compliance by coordinating gas and electrical inspections with landlords and tenants.
• Assist with renewals and terminations, ensuring documentation is in place.

Job description

Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio.

The role:

As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to:

• Responsible for overseeing a shared portfolio with the team
• Confirming landlord and tenant’s wishes regarding the return of security deposits
• Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections
• Having a competent understanding of lettings legislations to help and support where necessary
• Handling queries from landlords and tenants on a daily basis.
• Maintaining communication with Landlords and tenants through the duration of the tenancy
• Authorising contractors invoices
• Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place
• Confirming the termination of tenancies and ensuring that tenancies are closed down effectively

We’re not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile!

When you join the John D Wood & Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training.

In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as:

• Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)
• The opportunity to work for one of Englands’ oldest estate agencies known for delivering excellent customer service.
• Team recognition and awards
• Our very popular internal social committee connecting colleagues through sport and other social fun events.
• You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services