Property Visits Coordinator

Johns&Co; Greater London; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Enhanced holiday allowance

Wellbeing therapy sessions

Employee referrals scheme

Professional development opportunities

Job summary

Johns&Co is seeking a Property Visits Coordinator to ensure every property in our portfolio receives its required visit at least every six months. You will own the visit schedule at VOX Studios, source additional suppliers to cover gaps, and keep clients informed when a visit cannot be met.

As you mature the role, you will enhance coordination with the Property Management and Lettings teams and develop a robust escalation process for access issues, delivering reliable service for tenants and

Qualifications

• Proven experience in property management, coordination, or a client-facing operations role.
• Highly organised with ability to manage a rolling schedule across a large portfolio.
• Clear communication with clients and tenants, including sensitive issues.
• Ability to build new processes from scratch and improve them over time.

Responsibilities

• Deliver the visit schedule in full, sourcing extra suppliers where gaps appear.
• Keep clients informed if a visit cannot be met.
• Develop a self-service reporting route for tenants who cannot provide access.
• Improve coordination with Property Management and Lettings teams and flag tenancy issues early.
• Establish a clear escalation process for tenants who repeatedly fail to provide access.

Skills

Property management

Coordination

Client-facing operations

Job description

Job Title; Property Visits Coordinator

Location; VOX Studios, Vauxhall, SE11 5JH.

Salary;£28,350-29,000

The Role

At Johns&Co we know that every property in our portfolio deserves consistent, reliable care. As Property Visits Coordinator, you will make sure every property receives its required visit at least once every six month and you'll play a key role in continually improving how this service is delivered for both our clients and the business. This is an opportunity to take real ownership of a core part of our client offering and to help shape how it grows.

Your Responsibilities as a Property Visits Coordinator

As Property Visits Coordinator, your immediate priority is to deliver the visit schedule in full, sourcing extra suppliers wherever a gap needs covering and keeping clients clearly informed if a visit can't be met. You'll build a self-service reporting route for tenants who can't or won't provide access but otherwise have no issues with their tenancy. Once this core service is running smoothly, you'll turn your attention to improving internal coordination with the Property Management and Lettings teams, flagging tenancy issues early, supporting renovation conversations, and managing a clear, well-evidenced escalation process for tenants who repeatedly fail to provide access or misuse the property.

Your Skills and Experience

• You bring proven experience in property management, coordination, or a client-facing operations role, ideally within residential lettings or property services.
• You are highly organised, able to manage a rolling schedule of visits across a large portfolio and juggle competing priorities without letting anything slip.
• You communicate clearly and confidently, comfortable having direct conversations with clients and tenants about difficult or sensitive issues.
• You're comfortable building new processes from scratch and improving them over time, rather than simply following an existing playbook.
• You work well cross-functionally, and are confident coordinating with Property Management, Lettings, and Rent Review teams.

Key Performance Indicators

• 6-monthly visit schedule met across the portfolio — target 100%
• Service level, London area — target 85%
• Service level, outside London — target 70%
• Goodwill costs for missed visits — within agreed budget
• Renovation leads generated, once the process is established — on target

Why Join Us?

• Enhanced holiday allowance, including additional holiday schemes and birthday leave.
• Comprehensive benefits package, including enhanced maternity/paternity leave and death in service benefits.
• Company wide performance-based incentives, including international trips.
• Wellbeing - As we partner with PLUMM, you will have access to therapy sessions with over two hundred trained therapists.
• Employee referrals scheme.
• Opportunities for professional development and career growth.

About Us

At Johns&Co we're a fast growing and innovative London estate agency. We consider it our responsibility to know the London property market inside out, and we're committed to providing the very best service to everyone we come in contact with.

We’re not just about where we’ve been, but where we’re headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey.