Tenancy Coach & Wellbeing Advocate

Great Places Housing Association; Sheffield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme (DC)

Healthcare (auto enrolled)

Discounts and wellbeing benefits

Annual leave 26–30 days + BHs

Rewards programme

Season ticket loans

Wage access via Wage Stream

Job summary

Great Places Housing Group in Sheffield seeks a Tenancy Coach to guide customers at risk of tenancy failure. You will deliver 1-1 sessions, offer welfare benefits advice, and create wellbeing plans to build independence.

You will signpost to specialist support, monitor progress, and coach customers to resolve issues themselves, while training colleagues on best practices and safeguarding.

Qualifications

• Qualified to minimum GCSE grade C or equivalent in English and Maths.
• Experience in a support role or similar is essential.
• Experience using a strengths-based approach to help customers achieve goals is desirable.
• In-depth understanding of the welfare benefits system and social inclusion is essential.
• Experience using coaching techniques to help customers identify actions and solutions.
• Experience and understanding of safeguarding.
• Experience in signposting to a responsive and integrated service.

Responsibilities

• Provide guidance and assistance to customers at risk of tenancy failure.
• Deliver 1-1 sessions, telephone advice and guidance, and wellbeing planning.
• Signpost to relevant agencies for specialist support when needed.
• Develop wellbeing plans and coach customers to take actionable steps.
• Monitor outcomes, analyse trends, and coach customers to increase independence.
• Assist customers to create risk management plans for tenancy maintenance.
• Ensure safeguarding concerns are addressed promptly and appropriately.
• Build networks with organisations to signpost customers to right services.
• Train colleagues on resolving low-level issues and decide on signposting.

Skills

Coaching techniques

Strengths-based approach

Welfare benefits knowledge

Safeguarding

Stakeholder liaison

Training others

Attention to detail

Education

GCSE English & Maths

Job description

Great Places Housing Group in Sheffield seeks a Tenancy Coach to guide customers at risk of tenancy failure. You will deliver 1-1 sessions, offer welfare benefits advice, and create wellbeing plans to build independence.

You will signpost to specialist support, monitor progress, and coach customers to resolve issues themselves, while training colleagues on best practices and safeguarding.