Tenancy Coach & Wellbeing Advocate

Great Places Housing Group; Sheffield; On-site; GBP 24,000 - 32,000; Full time

Job summary

Great Places Housing Group is seeking a Tenancy Coach in the United Kingdom. The role focuses on guiding customers most at risk of tenancy failure, using a strengths-based approach and coaching techniques to help individuals build skills to sustain tenancies and live independently.

You will conduct initial assessments, develop personalised wellbeing plans, and signpost to specialist support as needed. The post emphasizes safeguarding, collaboration with partners, and staff training to share best

Qualifications

• Experience in a support role or similar
• Experience with a strengths-based approach to help clients achieve goals
• In-depth understanding of the welfare benefits system and social inclusion
• Experience providing guidance and training to colleagues on problem resolution

Responsibilities

• Provide 1-1 sessions and telephone guidance to customers at risk of tenancy failure
• Develop wellbeing plans with customers and coach actions to achieve outcomes
• Signpost to other agencies for specialist support
• Create and monitor a Risk Management plan with customers to manage tenancy risks
• Track progress in wellbeing plans and identify trends to support independence
• Build relationships with relevant organisations to access the right services
• Provide training and peer-to-peer support to colleagues on handling low-level issues

Skills

Strengths-based coaching

Coaching techniques

Welfare benefits knowledge

Safeguarding

Signposting to services

Training colleagues

Education

GCSE English & Maths

Job description

Great Places Housing Group is seeking a Tenancy Coach in the United Kingdom. The role focuses on guiding customers most at risk of tenancy failure, using a strengths-based approach and coaching techniques to help individuals build skills to sustain tenancies and live independently.

You will conduct initial assessments, develop personalised wellbeing plans, and signpost to specialist support as needed. The post emphasizes safeguarding, collaboration with partners, and staff training to share best