Tenancy Coach: Empower Independence & Wellbeing

Great Places Housing Group; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension DC scheme

Healthcare WPA

Discounts via Market Place

Annual leave 26–30 days

You Count Rewards

Season ticket loans

Wage Stream

Job summary

Great Places Housing Group is seeking a Tenancy Coach to support customers at risk of tenancy failure. You'll run 1-1 sessions, telephone guidance, and wellbeing planning to help clients build skills and live independently.

You will signpost to appropriate agencies and monitor progress through regular reviews. The role requires safeguarding awareness, experience in support settings, and a commitment to community inclusion.

Qualifications

• GCSE English and Maths at grade C or equivalent.
• Experience in welfare benefits is desirable.
• Experience using a strengths-based coaching approach to help customers achieve independence.

Responsibilities

• Use a strengths-based approach to help customers build skills to sustain tenancy.
• Conduct initial assessments to understand needs and root causes.
• Develop wellbeing plans with customers and coach actions.
• Provide guidance on welfare benefits and related support.
• Meet regularly with customers and monitor wellbeing outcomes.
• Create a risk management plan and coach on mitigation.
• Signpost to relevant services and organisations as needed.
• Provide training to colleagues on handling low-level issues.

Skills

Coaching techniques

Strengths-based approach

Welfare benefits knowledge

Safeguarding

Education

GCSE English & Maths (C)

Job description

Great Places Housing Group is seeking a Tenancy Coach to support customers at risk of tenancy failure. You'll run 1-1 sessions, telephone guidance, and wellbeing planning to help clients build skills and live independently.

You will signpost to appropriate agencies and monitor progress through regular reviews. The role requires safeguarding awareness, experience in support settings, and a commitment to community inclusion.