Temporary Veterinary Front Desk – Compassionate & Calm Care

Love Success PLC; Greater London; On-site; GBP 18,000 - 25,000; Part time

Job summary

Love Success PLC seeks a Temporary Customer Service Advisor for a veterinary clinic in North West London. The role involves greeting visitors, handling inquiries by phone and in person, booking appointments and supporting clinicians.

Shifts vary weekly with a four-week term and potential extension; pay is £15 per hour. Ideal candidates will have prior front-of-house or reception experience, strong communication skills, and the ability to remain calm under pressure while assisting clients and

Qualifications

• Experience in front-of-house or reception roles.
• Excellent written and verbal communication skills.
• Empathetic and compassionate approach with pet owners.
• Calm, patient, and professional in a busy environment.
• Strong ability to learn new software and systems quickly.
• Provet experience is desirable.

Responsibilities

• Provide friendly, professional front-of-house service.
• Handle high volumes of calls and customer inquiries.
• Support clients and carers who may be worried about their pets.
• Record and update information accurately in internal systems.
• Coordinate with the reception team to ensure smooth clinic operation.
• Communicate clearly in writing and verbally.

Skills

Front-of-house experience

Customer service

Communication skills

Calm under pressure

Systems literacy

Provet experience

Tools

Provet

CRM systems

Job description

Love Success PLC seeks a Temporary Customer Service Advisor for a veterinary clinic in North West London. The role involves greeting visitors, handling inquiries by phone and in person, booking appointments and supporting clinicians.

Shifts vary weekly with a four-week term and potential extension; pay is £15 per hour. Ideal candidates will have prior front-of-house or reception experience, strong communication skills, and the ability to remain calm under pressure while assisting clients and