Compassionate Veterinary Receptionist - Growth Path

CVS Group; Luzley Brook; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

National Minimum Wage salary

Recognition and appreciation program

Job summary

CVS Vets in Oldham is seeking an enthusiastic receptionist to manage front-desk duties, greet clients and coordinate appointments. You will handle calls, inquiries, and insurance forms while ensuring a welcoming, professional atmosphere for every visitor of the Briar Dawn Veterinary Centre (Oldham).

Experience in customer-facing roles is essential; veterinary experience is a plus. Competitive benefits accompany a role that values empathy, teamwork, and high-quality client care.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role is a must.
• Experience in a veterinary setting is a bonus.
• Strong communication and empathy are essential.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense or coordinate medication distribution as required.
• Process payments accurately and efficiently.
• Provide empathy and support to clients during distressing times while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings, and refunds.

Skills

Communication skills

Empathy

Customer service

Teamwork

Public interaction

Tools

Microsoft Office

In-house system

Job description

CVS Vets in Oldham is seeking an enthusiastic receptionist to manage front-desk duties, greet clients and coordinate appointments. You will handle calls, inquiries, and insurance forms while ensuring a welcoming, professional atmosphere for every visitor of the Briar Dawn Veterinary Centre (Oldham).

Experience in customer-facing roles is essential; veterinary experience is a plus. Competitive benefits accompany a role that values empathy, teamwork, and high-quality client care.