Compassionate Veterinary Receptionist — Calm Front Desk

Blue Cross UK; Greater London; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Holiday entitlement

Wellbeing programs

GP access for employees

Health cash plan

Employee assistance programme

Pension scheme

Professional fees paid for CPD

Life assurance

Pet insurance discount 20%

Family friendly policies

Recognition scheme

Volunteer days

Job summary

Blue Cross UK is seeking an experienced Receptionist for Victoria animal hospital. This full-time role operates on a 6-month fixed-term contract, averaging 42 hours per week, with shifts from 8am–8pm and one weekend in four.

You’ll be the first point of contact for visitors and callers, delivering compassionate support in a busy environment. You will handle bookings, payments and admin, support pet owners in emotional situations, and work closely with veterinary staff to maintain smooth

Qualifications

• Experience in a busy reception or front-of-house customer service role.
• Experience handling a high volume of telephone and face-to-face enquiries daily.

Responsibilities

• Welcoming visitors and providing a professional and friendly reception service.
• Acting as the first point of contact for customer enquiries, both in person and over the telephone.
• Managing a high volume of calls and face-to-face enquiries.
• Providing clear and accurate information to customers and visitors.
• Processing bookings, payments, appointments and administrative requests.
• Dispensing medication, admitting and discharging patients under veterinary supervision.
• Maintaining accurate records using Microsoft Office and digital systems.
• Supporting customers who may be upset, anxious or experiencing challenging circumstances.
• Managing competing priorities while maintaining excellent customer service.
• Working collaboratively with colleagues to ensure the smooth day-to-day operation of the service.

Skills

Reception

Customer service

Telephone handling

Administrative skills

Tools

Microsoft Office

Job description

Blue Cross UK is seeking an experienced Receptionist for Victoria animal hospital. This full-time role operates on a 6-month fixed-term contract, averaging 42 hours per week, with shifts from 8am–8pm and one weekend in four.

You’ll be the first point of contact for visitors and callers, delivering compassionate support in a busy environment. You will handle bookings, payments and admin, support pet owners in emotional situations, and work closely with veterinary staff to maintain smooth