Temporary Part Time Customer Service Representative-Birmingham

Love Success Recruitment; Birmingham; On-site; GBP 18,000 - 19,000; Part time

Job summary

Love Success Recruitment in Birmingham (office-based) is seeking a friendly Customer Service Representative to help process visa applications and renewals. You will be the first point of contact, ensuring a smooth, professional experience for applicants visiting our office.

The role is part-time (20 hours per week) with evening and weekend shifts on a rota basis. Competitive pay (£13.50 per hour) and holiday accrue, with an initial 3-month duration and potential extension.

Qualifications

• Experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.
• DBS certificate required as part of screening.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Calm under pressure

Can-do attitude

Communication skills

Tools

Computer-based system

Job description

Location: Birmingham (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possibility of extension
Hours: 20 hours per week, rota basis

Monday to Friday: 3pm-7pm

Saturday and Sunday: 9:00am - 5:00pm. 2 / 4 Saturdays and/or Sundays per month

Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You'll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.