Customer Services Advisors

Platform Housing Group; West Midlands; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

28 days leave

Family friendly policies

Medicash health plan

Health & Wellbeing plans

Rewards programme

Pension salary sacrifice

Learning & development

Job summary

Platform Housing Group is recruiting Customer Service Advisors to be the first point of contact for residents. You will handle enquiries, resolving issues at first contact where possible, and work toward KPI targets. Training will be provided, with a transition from the Birmingham office to home-based work with occasional office days.

Most roles are full-time, with some part-time options. We seek applicants with customer-focused experience, excellent communication, empathy, IT literacy, and the

Qualifications

• Experience in a customer focused environment.
• Commitment to resolving queries at first point of contact.
• Excellent communication skills with diverse customers.
• Empathy and people skills to handle difficult conversations.
• IT literate with knowledge of Microsoft packages.

Responsibilities

• Be the first point of contact for residents and answer enquiries.
• Resolve queries at first point of contact wherever possible.
• Operate in line with set KPIs and contribute to service excellence.

Skills

Customer service

Communication

Empathy

IT literacy

Microsoft Office

Tools

Microsoft Office

Job description

Location: Birmingham Business Park (B37 7YD)

Do you have experience in a Contact Centre or Customer Service role?

Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. You will have access to incredible training and development opportunities.

The role is the first point of contact for our customers, and you will have problem solving conversations with customers every day. You will answer enquiries, ensuring resolution at first point of contact wherever possible, working to set KPIs. This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver that then we want to hear from you.

We are currently recruiting for a number of permanent and fixed-term contract vacancies. The Customer Service Advisors will work on shift patterns between the hours or 8:00am and 5:15pm, Monday to Friday. Weekend working is not required. We are mostly recruiting to full-time positions; however, we do also have part-time options available.

Where will I be working?

During your training period, you will work in our Birmingham office to be able to learn alongside your colleagues. This will be for the first 6 weeks. After this training period, you will be working from home, however you will also be required in the office occasionally for team working days.

What are we looking for from you?

• Experience in a customer focused environment.
• As you will be the first point of contact for our residents, you will need to have a commitment to getting it right the first time by resolving queries professionally.
• Excellent communication skills with the ability to interact with people of all ages and backgrounds.
• The ability to use your empathy and people skills to be able to diffuse difficult conversations.
• IT literate and good knowledge of Microsoft packages, as you will be required to use different systems whilst speaking to customers.
• Due to the requirement to travel into our offices, candidates should be able to commute to our Birmingham Business Park (B37 7YD) office.

What are some of our great benefits?

• 28 days annual leave (pro rata) with the opportunity to buy and sell leave
• Family friendly policies
• Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
• Reward & Recognition scheme with retailer discounts and cashback.
• Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Supportive working environment with great learning and development opportunities

We are hosting assessments centres between 2nd September and 9th September. Should you be successful in being shortlisted to attend, we will contact you to arrange a suitable time slot.

Please note that we'll review applications throughout the campaign and would therefore early applications as this position may close earlier than the published closing date

If you have any questions about the role, please contact [e-mail]