Temporary Luxury Retail Sales Associate - Client Upsell

Dalton Park; United Kingdom; Remote; GBP 12,000 - 18,000; Part time

Job summary

Belstaff in Dalton Park is seeking a Sales Associate to maximise store revenue while building a loyal client base and delivering exceptional customer service. The role emphasizes greeting and advising clients, cross-selling across the collection, and maintaining Belstaff standards in stock, visual merchandising, and security.

Temporary position until January 2027 with a focus on outstanding service in a luxury retail environment.

Responsibilities

• Set the sales benchmark in store, drive sales, and support teammates to hit targets.
• Create a dynamic team environment to maximise store performance.
• Greet, advise and help clients with product selections.
• Cross-sell and upsell across in-store ranges, guiding customers through the collection.
• Be the role model for customer service, knowledgeable about products, care, and aftersales.
• Stay informed about local events to spark conversations with clients.
• Work with Belstaff stores and Head Office to maintain consistent service standards.
• Handle customer complaints professionally and resolve issues.
• Understand Belstaff's global positioning and local market differences.
• Be aware of stock control, tagging, and security procedures.
• Protect stock and reduce loss through vigilance.
• Participate in stock audits and counts.
• Ensure merchandising aligns with Belstaff image and store objectives.
• Label, tag and display stock correctly on the shop floor.
• Maintain stock in good condition and store excess stock properly.
• Liaise with Store Manager and supervisors on safety and profitability decisions.
• Follow all company rules and health, safety, and environmental guidelines.

Job description

Belstaff in Dalton Park is seeking a Sales Associate to maximise store revenue while building a loyal client base and delivering exceptional customer service. The role emphasizes greeting and advising clients, cross-selling across the collection, and maintaining Belstaff standards in stock, visual merchandising, and security.

Temporary position until January 2027 with a focus on outstanding service in a luxury retail environment.