Temporary Invoice Query Specialist

Love Success Recruitment; City Of London; On-site; GBP 28,000 - 38,000; Part time

Job summary

Love Success Recruitment is seeking a temporary Invoice Query Specialist in the City of London. The role focuses on investigating invoice discrepancies, managing disputes, and ensuring accurate resolution using Salesforce and Excel.

You will work with customers and internal teams to maintain records and improve processes, with opportunities to contribute to AI-assisted tooling. The ideal candidate has finance or billing experience, strong Excel skills, and a proactive, detail-oriented mindset to

Qualifications

• Strong Excel skills with ability to build trackers and reports.
• Attention to detail when reviewing invoices and billing data.
• Proactive, investigative approach to handle high volume of cases.
• Experience in data analysis and working with accounts receivable data.
• Background in finance, billing or credit control is a plus.

Responsibilities

• Manage the invoice query inbox, investigate and resolve disputes within set timeframes.
• Cross-reference invoices against orders, pricing, delivery data and account history using Salesforce.
• Raise credit notes with clear explanations and audit trails.
• Build and maintain Excel trackers to monitor query status, age, value and outcomes and report to Finance.
• Identify recurring billing errors and work with teams to address root causes.
• Support Credit Control by updating on open queries and avoiding unnecessary escalations.
• Liaise with customers and internal stakeholders to obtain information and resolve queries quickly.
• Support testing and development of AI-assisted query resolution tools.

Skills

Strong Excel skills

Attention to detail

Investigative mindset

Data analysis

Accounts receivable experience

Tools

Salesforce

Excel

Job description

Temporary Invoice Query Specialist

Are you highly analytical, detail-oriented and confident investigating invoice discrepancies?

We're looking for an organised and proactive Invoice Query Specialist to manage invoice disputes, investigate billing discrepancies and ensure queries are resolved accurately and efficiently.

This is an excellent opportunity for someone with experience in finance, billing, credit control or accounts receivable who enjoys problem-solving, working with data and improving processes. You'll work closely with customers and internal teams, using Salesforce and Excel to manage queries, maintain accurate records and identify opportunities to prevent recurring issues.

You'll also have the opportunity to contribute to the development of AI-assisted query resolution tools, helping to shape more efficient ways of working.

Key Responsibilities

• Manage the invoice query inbox, investigating and resolving disputes within agreed timeframes.

• Cross-reference invoices against order records, pricing agreements, delivery data and account history using Salesforce.

• Raise credit notes with clear explanations and a complete audit trail.

• Build and maintain Excel trackers, monitoring query status, age, value and outcomes, and producing regular reports for Finance and Credit Control.

• Identify recurring billing errors and work with internal teams to address root causes.

• Support Credit Control by providing timely updates and ensuring legitimate open queries are not unnecessarily escalated to collections.

• Liaise professionally with customers and internal stakeholders to obtain information and resolve queries promptly.

• Support the testing and development of AI-assisted tools to improve the accuracy and efficiency of query resolution.

What We're Looking For

• Strong Excel skills, including building trackers, cross-referencing data and producing reports from scratch.

• Excellent attention to detail and confidence working with invoices, billing information and order records.

• A proactive, investigative approach with the ability to manage a high volume of cases independently and prioritise effectively.

• Experience using Salesforce or a similar CRM system.

• A background in finance, billing, credit control, accounts receivable or a data-focused role.

• An understanding of invoice queries, credit notes and dispute resolution processes.

• Familiarity with AI tools and prompt writing, with an interest in using technology to improve processes.

Why Apply?

This role offers the opportunity to take ownership of a busy invoice query process, make a tangible difference to customer experience and financial operations, and contribute to the introduction of innovative AI-assisted solutions.

If you're analytical, organised and enjoy getting to the bottom of a problem, we'd love to hear from you!

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.