Temporary Housing Solutions Coordinator

DARTFORD BOROUGH COUNCIL; Maidstone; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dartford Borough Council is seeking an enthusiastic, self-motivated administrative professional to support Housing Solutions Officers in a busy housing office environment.

You will help manage households in temporary accommodation, maintain records, assist with moves and changes of placement, and support with housing benefit claims and rent monitoring. A strong emphasis on accuracy, communication and organisational skills is required.

Qualifications

• Experience in administrative support or customer-facing roles is desirable.
• Ability to handle sensitive information with discretion.
• Strong written and spoken communication skills.
• Proven accuracy in record keeping and data entry.

Responsibilities

• Provide administrative, customer-facing and casework support to Housing Solutions Officers.
• Maintain accurate records of placements, accommodation details and household circumstances.
• Assist with temporary accommodation moves, transfers and changes of placement.
• Support housing benefit claims and rent account monitoring for clients in temporary accommodation.
• Coordinate with providers on repairs, access and occupancy issues and ensure documentation is up to date.
• Manage inquiries via phone, email and in-person with professionalism.

Skills

Numeracy

Communication

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Dartford Borough Council is seeking an enthusiastic, self-motivated administrative professional to support Housing Solutions Officers in a busy housing office environment.

You will help manage households in temporary accommodation, maintain records, assist with moves and changes of placement, and support with housing benefit claims and rent monitoring. A strong emphasis on accuracy, communication and organisational skills is required.