Hybrid Housing Solutions Specialist

Elmbridge; Esher; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Discounts with local businesses

Free employee parking

Birthday leave

Christmas/New Year break

Job summary

Elmbridge is seeking an experienced Housing Solutions Support Officer to join the Housing Solutions Service. You will provide vital administrative, operational and customer-facing support across homelessness, temporary accommodation, private rented sector schemes and social housing allocations.

You will respond to high volumes of enquiries, support applicants through complex housing processes, coordinate accommodation placements and maintain accurate records across multiple systems.

Responsibilities

• Acting as a first point of contact for customers, landlords, accommodation providers and partner agencies via telephone and email, providing clear, accurate advice
• Managing and responding to enquiries across homelessness, temporary accommodation, private rented sector and housing register services
• Supporting applicants to complete homelessness and housing register applications, gathering evidence and carrying out structured follow-up interviews
• Assisting with the sourcing, administration and monitoring of temporary accommodation placements, including hotels and private sector properties
• Maintaining accurate and up-to-date records across housing systems, ensuring data integrity and compliance with statutory requirements
• Supporting income maximisation activities, including housing benefit setup, charges, invoices and debt recovery processes
• Preparing and processing documentation for tenancies, deposits, nominations and property adverts
• Working closely with housing officers and external partners to ensure service continuity, especially during peak demand

Job description

Elmbridge is seeking an experienced Housing Solutions Support Officer to join the Housing Solutions Service. You will provide vital administrative, operational and customer-facing support across homelessness, temporary accommodation, private rented sector schemes and social housing allocations.

You will respond to high volumes of enquiries, support applicants through complex housing processes, coordinate accommodation placements and maintain accurate records across multiple systems.