Housing Solutions Assistant - Hybrid Admin & Casework

Dartford Borough Council; Greater London; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Dartford Borough Council's Housing Services is seeking an enthusiastic professional to provide administrative, customer-facing and casework support to Housing Solutions Officers managing households in temporary accommodation under statutory homelessness duties.

You will maintain records, support moves, assist with housing benefit, liaise with providers, and handle inquiries. Hybrid working available; 37 hours per week.

Qualifications

• Excellent numeracy, written, oral communication and organisational skills.
• Confidence, enthusiasm and a flexible approach.
• Excellent administration skills, accuracy and attention to detail.
• Good keyboard skills and the proven ability to learn and utilise new software.
• Ability to discuss sensitive issues with customers calmly.

Responsibilities

• Support Housing Solutions Officers in managing households placed in temporary accommodation.
• Maintain accurate records of placements, accommodation details, occupancy and household circumstances.
• Assist with temporary accommodation moves, transfers and changes of accommodation placements including all necessary administrative support.
• Support with housing benefit claims and rent account monitoring for clients residing in temporary accommodation.
• Liaise with temporary accommodation providers regarding repairs, property condition, access, antisocial behaviour, occupancy issues and other accommodation matters, keeping up to date records and monitoring ongoing to ensure repairs are completed.
• Assist housing officers in gathering information and evidence relevant to homelessness cases.
• Monitor and manage accommodation services inbox, respond to telephone calls, emails and face to face enquiries professionally.
• Signpost or refer customers to relevant support services where appropriate.
• Ensure record keep is up to date & accurate.
• Organise and manage housing officers diaries, booking in temporary accommodation visits

Skills

Numeracy

Written communication

Oral communication

Organisational skills

Attention to detail

Job description

Dartford Borough Council's Housing Services is seeking an enthusiastic professional to provide administrative, customer-facing and casework support to Housing Solutions Officers managing households in temporary accommodation under statutory homelessness duties.

You will maintain records, support moves, assist with housing benefit, liaise with providers, and handle inquiries. Hybrid working available; 37 hours per week.