Housing Solutions Assistant

DARTFORD BOROUGH COUNCIL; Dartford; On-site; GBP 22,000 - 32,000; Full time

Job summary

Dartford Borough Council is seeking an enthusiastic, self-motivated housing admin professional to support Housing Solutions Officers in temporary accommodation cases. You will manage records, assist with moves, and handle enquiries with care and accuracy.

The role emphasizes effective administration, customer interaction and coordination with partners to meet homelessness duties.

Qualifications

• Excellent numeracy and written/oral communication skills.
• Good organisational skills and attention to detail.
• Proficient with keyboard use and new software.

Responsibilities

• Support Housing Solutions Officers in managing households in temporary accommodation.
• Maintain accurate records of placements and move in/out admin.
• Assist with moves, transfers and changes of accommodation placements.
• Support housing benefit claims and rent account monitoring.
• Liaise with providers on repairs, access, and occupancy issues.
• Assist gathering information for homelessness cases.
• Monitor inbox, respond to calls, emails, and face-to-face enquiries.
• Signpost customers to relevant support services.
• Organise and manage diaries for housing officers.

Skills

Numeracy

Communication

Organization

Data entry

Customer service

Tools

MS Office

Job description

Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to 'make a difference' and go home at the end of the day with a very real feeling of accomplishment. We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment. To provide effective administrative, customer facing and casework support to the Housing Solutions Officers managing households accommodated in temporary accommodation under the council's statutory homelessness duties. Duties and responsibilites will include:

• Support Housing Solutions Officers in managing households placed in temporary accommodation.
• Maintain accurate records of placements, accommodation details, occupance and household circumstances. Complete all move in and move out admin for temporary accommodation placements.
• Assist with temporary accommodation moves, transfers and changes of accommodation placements including all necessary administrative support.
• Support with housing benefit claims and rent account monitoring for clients residing in temporary accommodation
• Liaise with temporary accommodation providers regarding repairs, property condition, access, antisocial behaviour, occupancy issues and other accommodation matters, keeping up to date records and monitoring ongoing to ensure repairs are completed.
• Assist housing officers in gathering information and evidence relevant to homelessness cases
• Monitor and manage accommodation services inbox, respond to telephone calls, emails and face to face enquiries professionally.
• Signpost or refer customers to relevant support services where appropriate
• Ensure record keep is up to date & accurate.
• Organise and manage housing officers diaries, booking in temporary accommodation visits
  Excellent numeracy, written, oral communication and organisational skills;
• Confidence, enthusiasm and a flexible approach;
• Excellent administration skills, accuracy and attention to detail;
• Good keyboard skills and the proven ability to learn and utilise new software;
• The ability to discuss sensitive issues with our customers calmly