Housing Solutions Assistant

Dartford Borough Council; Greater London; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Dartford Borough Council's Housing Services is seeking an enthusiastic professional to provide administrative, customer-facing and casework support to Housing Solutions Officers managing households in temporary accommodation under statutory homelessness duties.

You will maintain records, support moves, assist with housing benefit, liaise with providers, and handle inquiries. Hybrid working available; 37 hours per week.

Qualifications

• Excellent numeracy, written, oral communication and organisational skills.
• Confidence, enthusiasm and a flexible approach.
• Excellent administration skills, accuracy and attention to detail.
• Good keyboard skills and the proven ability to learn and utilise new software.
• Ability to discuss sensitive issues with customers calmly.

Responsibilities

• Support Housing Solutions Officers in managing households placed in temporary accommodation.
• Maintain accurate records of placements, accommodation details, occupancy and household circumstances.
• Assist with temporary accommodation moves, transfers and changes of accommodation placements including all necessary administrative support.
• Support with housing benefit claims and rent account monitoring for clients residing in temporary accommodation.
• Liaise with temporary accommodation providers regarding repairs, property condition, access, antisocial behaviour, occupancy issues and other accommodation matters, keeping up to date records and monitoring ongoing to ensure repairs are completed.
• Assist housing officers in gathering information and evidence relevant to homelessness cases.
• Monitor and manage accommodation services inbox, respond to telephone calls, emails and face to face enquiries professionally.
• Signpost or refer customers to relevant support services where appropriate.
• Ensure record keep is up to date & accurate.
• Organise and manage housing officers diaries, booking in temporary accommodation visits

Skills

Numeracy

Written communication

Oral communication

Organisational skills

Attention to detail

Job description

Salary: £29,087 PA rising to £31,554 PA following 12 months satisfactory performance

Location: Kent

Contract: Permanent

Working Pattern: Full Time

Hours: 37 hours per week. Monday- Friday. Hybrid Working available..

DBS Check: Yes

Closing Date: 25/09/2026 at 23:59

Reference: DBC/HSA926

Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to make a difference and go home at the end of the day with a very real feeling of accomplishment. We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment.
To provide effective administrative, customer facing and casework support to the Housing Solutions Officers managing households accommodated in temporary accommodation under the council's statutory homelessness duties.

Duties and responsibilites will include:

• Support Housing Solutions Officers in managing households placed in temporary accommodation.
• Maintain accurate records of placements, accommodation details, occupance and household circumstances. Complete all move in and move out admin for temporary accommodation placements.
• Assist with temporary accommodation moves, transfers and changes of accommodation placements including all necessary administrative support.
• Support with housing benefit claims and rent account monitoring for clients residing in temporary accommodation
• Liaise with temporary accommodation providers regarding repairs, property condition, access, antisocial behaviour, occupancy issues and other accommodation matters, keeping up to date records and monitoring ongoing to ensure repairs are completed.
• Assist housing officers in gathering information and evidence relevant to homelessness cases
• Monitor and manage accommodation services inbox, respond to telephone calls, emails and face to face enquiries professionally.
• Signpost or refer customers to relevant support services where appropriate
• Ensure record keep is up to date & accurate.
• Organise and manage housing officers diaries, booking in temporary accommodation visits

You must be able to demonstrate:

• Excellent numeracy, written, oral communication and organisational skills;
• Confidence, enthusiasm and a flexible approach;
• Excellent administration skills, accuracy and attention to detail;
• Good keyboard skills and the proven ability to learn and utilise new software;
• The ability to discuss sensitive issues with our customers calmly