Temporary Housing Officer: Allocations & Estate Management

Sanctuary Scotland Housing Association Limited; Glasgow; Presencial; GBP 36 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days annual leave

Pension scheme

Life Assurance

Employee discounts

Wellbeing support

Resumo da oferta

Sanctuary Scotland Housing Association Limited is seeking a proactive Housing Officer for our Glasgow team. Based in Glasgow, you will join a dedicated group delivering high-quality housing management, including allocations and estate issues, with full training and ongoing support.

You will manage antisocial behaviour, arrears, voids and allocations, build relationships with tenants and stakeholders, and ensure compliance with regulatory requirements while maintaining accurate records.

Qualificações

• Literacy and numeracy equivalent to Scottish National 5
• SVQ3 in relevant area or equivalent qualification
• Proven experience of delivery of high quality tenancy services
• Proven experience of working to deadlines and prioritising workloads
• Proven experience of good practice in resident involvement activities
• Proven experience of analysing and diagnosing problems and implementing solutions
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential

Responsabilidades

• Deliver a high quality housing management service that meets the needs and expectations of current/future residents and the wider community in line with Sanctuary in Scotland’s business plan
• Effectively manage all Anti Social Behaviour, Arrears, Voids and Allocations cases in line with the prescribed policies and practices to build community cohesion
• Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland’s customers and to minimise potential risks
• Develop, build and maintain relationships with tenants and other key stakeholders to ensure the effective management of housing services, identify any shortfalls in service delivery and ensure these are acted upon
• Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence
• Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies

Conhecimentos

Tenancy services delivery

Stakeholder relations

Literacy & numeracy (Scottish Nat 5)

Formação académica

SVQ3 in relevant area

Descrição da oferta de emprego

Sanctuary Scotland Housing Association Limited is seeking a proactive Housing Officer for our Glasgow team. Based in Glasgow, you will join a dedicated group delivering high-quality housing management, including allocations and estate issues, with full training and ongoing support.

You will manage antisocial behaviour, arrears, voids and allocations, build relationships with tenants and stakeholders, and ensure compliance with regulatory requirements while maintaining accurate records.