Housing Officer

Sanctuary Group; Glasgow; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Staff Networks

Job summary

Sanctuary Group is seeking a Housing Officer for our Glasgow team. The role focuses on delivering high-quality housing management, including allocations and estate issues, within a supportive, inclusive organisation.

You will join a team of Housing Officers and support staff, with training, development opportunities, and a strong emphasis on customer service and community engagement.

Qualifications

• Literacy and numeracy equivalent to Scottish National 5.
• SVQ3 in relevant area or equivalent qualification.
• Proven experience delivering high quality tenancy services.
• Ability to meet deadlines and prioritise workloads.
• Experience with resident involvement activities.
• Ability to analyse problems and implement solutions.
• Full valid driving licence required (occasional travel).

Responsibilities

• Deliver a high quality housing management service to residents and the wider community.
• Manage Anti Social Behaviour, Arrears, Voids and Allocations cases in line with policies.
• Meet legislative and regulatory requirements for housing management activities.
• Develop and maintain relationships with tenants and stakeholders.
• Handle complaints with a focus on first contact resolution.
• Maintain records in line with data protection policies.

Skills

Literacy & Numeracy

SVQ3

Tenancy services delivery

Deadline management

Resident involvement

Problem solving

Full driving licence

Education

SVQ3 in relevant area

Scottish National 5

Job description

Housing Officer

Glasgow

£37,094 per year

37.5 hours per week

Temporary position for up to 12 months

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We have an opportunity for a highly motivated individual to join our Housing team based in Glasgow. Y ou will be working in a team of 9 Housing Officers, 4 full-time Housing Assistants, 1 part-time Housing Assistant, an Area Manager and a Housing Manager.

You will work on a variety of tasks, primarily allocations and estate issues and enable the delivery of a high-quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.

The role of Housing Officer will include:

• Deliver a high quality housing management service that meets the needs and expectations of current/future residents and the wider community in line with Sanctuary in Scotland’s business plan
• Effectively manage all Anti Social Behaviour, Arrears, Voids and Allocations cases in line with the prescribed policies and practices to build community cohesion
• Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland’s customers and to minimise potential risks
• Develop, build and maintain relationships with tenants and other key stakeholders to ensure the effective management of housing services, identify any shortfalls in service delivery and ensure these are acted upon
• Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence
• Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies

Skills and experiences:

• Literacy and numeracy equivalent to Scottish National 5
• SVQ3 in relevant area or equivalent qualification
• Proven experience of delivery of high quality tenancy services
• Proven experience of working to deadlines and prioritising workloads
• Proven experience of good practice in resident involvement activities
• Proven experience of analysing and diagnosing problems and implementing solutions
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work schemeVoluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.