Temporary Front Desk Pro — Guest Experience (30 hrs/wk)

Colonial Group; Wootton Bridge; A distancia; GBP 18.000 - 24.000; A tiempo parcial

Descripción de la vacante

Colonial Group is seeking a friendly and professional Receptionist to join our team on a fixed-term basis to provide sickness cover, 30 hours per week at our UK resort. You will greet guests warmly, handle enquiries and bookings, and support a positive guest experience throughout their stay.

You should be organised, approachable and passionate about customer service, with strong communication skills and the ability to work independently or in a team.

Formación

• Excellent customer service and communication skills.
• Friendly, professional and welcoming approach.
• Strong organisation and multitasking skills.
• Good attention to detail.
• Confidence using computers and learning new systems.
• Ability to remain calm and professional in a busy environment.
• Ability to work independently and as part of a team.
• Desirable: Previous experience within a reception, customer service or hospitality role.

Responsabilidades

• Welcome guests and provide a friendly and professional check-in experience.
• Respond to guest enquiries in person, over the telephone and by email.
• Manage bookings, reservations and payments using internal systems.
• Provide information about the resort, facilities and local area.
• Handle guest feedback, queries and concerns professionally.
• Process guest check-outs accurately and efficiently.
• Coordinate with housekeeping, maintenance and other resort teams to support the guest experience.
• Maintain a clean, organised and welcoming reception area.
• Complete general reception administration and maintain accurate records.
• Follow company procedures, including data protection, health and safety requirements.
• Work collaboratively with the wider resort team.

Conocimientos

Excellent customer service

Communication skills

Organised

Multitasking

Computer literacy

Herramientas

Booking systems

Microsoft Office

Descripción del empleo

Colonial Group is seeking a friendly and professional Receptionist to join our team on a fixed-term basis to provide sickness cover, 30 hours per week at our UK resort. You will greet guests warmly, handle enquiries and bookings, and support a positive guest experience throughout their stay.

You should be organised, approachable and passionate about customer service, with strong communication skills and the ability to work independently or in a team.