Temporary Receptionist

Colonial Group; Wootton Bridge; Remote; GBP 18,000 - 24,000; Part time

Job summary

Colonial Group is seeking a friendly and professional Receptionist to join our team on a fixed-term basis to provide sickness cover, 30 hours per week at our UK resort. You will greet guests warmly, handle enquiries and bookings, and support a positive guest experience throughout their stay.

You should be organised, approachable and passionate about customer service, with strong communication skills and the ability to work independently or in a team.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional and welcoming approach.
• Strong organisation and multitasking skills.
• Good attention to detail.
• Confidence using computers and learning new systems.
• Ability to remain calm and professional in a busy environment.
• Ability to work independently and as part of a team.
• Desirable: Previous experience within a reception, customer service or hospitality role.

Responsibilities

• Welcome guests and provide a friendly and professional check-in experience.
• Respond to guest enquiries in person, over the telephone and by email.
• Manage bookings, reservations and payments using internal systems.
• Provide information about the resort, facilities and local area.
• Handle guest feedback, queries and concerns professionally.
• Process guest check-outs accurately and efficiently.
• Coordinate with housekeeping, maintenance and other resort teams to support the guest experience.
• Maintain a clean, organised and welcoming reception area.
• Complete general reception administration and maintain accurate records.
• Follow company procedures, including data protection, health and safety requirements.
• Work collaboratively with the wider resort team.

Skills

Excellent customer service

Communication skills

Organised

Multitasking

Computer literacy

Tools

Booking systems

Microsoft Office

Job description

About the role

We’re looking for a friendly and professional Receptionist to join our team on a fixed-term basis to provide sickness cover, working 30 hours per week.

As one of the first points of contact for our guests, you’ll provide a warm welcome, assist with enquiries and bookings and help ensure every guest has a positive experience throughout their stay.

This is a varied front-of-house role, ideal for someone who is organised, approachable and passionate about delivering excellent customer service.

Role highlights

• Varied front-of-house and customer service role
• Regular interaction with guests throughout their stay
• Opportunity to work closely with teams across the wider resort
• Ongoing opportunities to develop your customer service and hospitality skills

Key responsibilities

• Welcome guests and provide a friendly and professional check-in experience
• Respond to guest enquiries in person, over the telephone and by email
• Manage bookings, reservations and payments using internal systems
• Provide information about the resort, facilities and local area
• Handle guest feedback, queries and concerns professionally
• Process guest check-outs accurately and efficiently
• Coordinate with housekeeping, maintenance and other resort teams to support the guest experience
• Maintain a clean, organised and welcoming reception area
• Complete general reception administration and maintain accurate records
• Follow company procedures, including data protection, health and safety requirements
• Work collaboratively with the wider resort team

What we’re looking for

Essential

• Excellent customer service and communication skills
• A friendly, professional and welcoming approach
• Strong organisation and multitasking skills
• Good attention to detail
• Confidence using computers and learning new systems
• Ability to remain calm and professional in a busy environment
• Ability to work independently and as part of a team

Desirable

• Previous experience within a reception, customer service or hospitality role
• Previous experience using booking or reservation systems
• Experience working within a holiday park, hotel, leisure or similar guest-focused environment