Temporary Customer Service Advisor

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Oxford; On-site; GBP 30,000; Full time

Job summary

A leading company is seeking a Temporary Customer Service Advisor to enhance customer experience in Cowley, Oxfordshire. The role involves providing support via various channels, managing orders, and engaging with the community. Ideal candidates will have strong communication skills and a passion for customer service.

Qualifications

• Fluent in English for global communication.
• Previous customer support experience.
• Passion for delivering exceptional customer service.

Responsibilities

• Serve as the initial point of contact, delivering excellent customer experience via phone, email, and chat.
• Provide guidance on products and services, handle complaints, and ensure resolution.
• Process orders, returns, and complaints efficiently within the e-commerce system.

Skills

Customer Support

Communication

Teamwork

Organizational Skills

Time Management

IT Skills

Job description

Position: Temporary Customer Service Advisor

Location:

Cowley

Salary:

£30,000 per annum

Overview:

Planet Recruitment has a new opportunity for a well-established organisation seeking a temporary Customer Service Advisor based on the outskirts of Cowley, Oxfordshire. Due to the location, driving is preferred; however, the role is accessible via public transport.

Working Hours:

Monday to Friday, 9 am - 5 pm

Main Responsibilities:

1. Customer Support: Serve as the initial point of contact, delivering excellent customer experience via phone, email, and chat (including video).
2. Troubleshooting & Support: Provide guidance on products and services, handle complaints, and ensure resolution with appropriate follow-up.
3. Coordination: Communicate with transport providers to ensure seamless delivery.
4. Order Management: Process orders, returns, and complaints efficiently within the e-commerce system.
5. System Monitoring: Regularly check system processes and payment options to ensure smooth online store operations.
6. Reporting: Maintain records of key performance metrics such as NPS and CSAT to support continuous improvement.
7. Process Improvement: Identify and implement enhancements to service delivery and data management.
8. Community Engagement: Manage social media interactions by engaging with followers and responding to comments and messages.

Experience & Qualifications:

• Fluent in English for global communication.
• Previous customer support experience.
• Passion for delivering exceptional customer service.
• Strong communication and teamwork skills.
• Excellent organizational and time management abilities.
• Commitment to continuous learning and process optimization.
• Proficient IT skills and adaptability to new systems.

Additional Information:

Commutable locations include INDCOM.

Planet Recruitment is an Equal Opportunities Employer. Applying indicates consent to our Candidate Privacy Policy. Only candidates with the relevant skills and experience will be contacted within 7 days; lack of response indicates an unsuccessful application.

We are committed to non-discrimination and evaluating candidates solely on merit, qualifications, and ability to perform the role.