Customer Service Advisor

Michael Page (UK); Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Temporary Customer Service Advisor to assist customers with inquiries through email. The ideal candidate should possess prior customer service experience, exceptional written communication skills, and strong attention to detail. This role offers competitive hourly pay, the possibility of a permanent position, and the chance to work in a supportive team environment. Work is on-site in Manchester for an initial 2 to 3-month period.

Benefits

Competitive hourly pay rate

Weekly pay

Immediate start

Temp to perm opportunity

Qualifications

• Previous experience in a Customer Service role is mandatory.
• Exceptional written English communication skills required.
• Strong attention to detail and excellent computer skills needed.

Responsibilities

• Support customers by resolving issues through email communication.
• Improve customer journey and enhance loyalty through online service.
• Maintain professional communication and escalate issues as needed.

Skills

Customer Service Experience

Written Communication Skills

Attention to Detail

Computer Literacy

Time Management

Job description

• 2 / 3 month temp role with the possibility of going perm !
• Opportunity to work for a leading e-commerce business in the retail world

About Our Client

The employer is a well-established retail company known for its high-quality products and excellent customer service. Operating within a collaborative and customer-focused environment, this organisation offers a supportive workplace and values efficient problem-solving.

Job Description

• Support existing customers and potential customers by resolving issues as they arrive. This is a non-voice role (no phone calls, email only)
• Improve the overall customer journey and by generating customer loyalty through exceptional online customer service.
• Maintain professional, courteous and empathetic communication to build customer trust and loyalty through positive interactions.
• Escalate issues to our Customer Services manager when necessary.
• Manage time and workload independently while meeting target and response standards

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• Must have previous experience in a Customer Service role
• Exceptional written English communication skills, both written and verbal.
• Strong attention to detail
• Excellent computer literacy
• Strong internet connection and quality PC/Mac with Full HD resolution
• Good time management skills and ability to multi-task
• Able to work independently and as part of a team.
• Can commit to an initial on-going temporary role.

Please note this role is 5 days on-site.

What's on Offer

• Competitive hourly pay rate & weekly pay.
• Immediate start.
• Temp to perm opportunity.
• Opportunity to work in a supportive and collaborative environment.