Customer Service Advisor

TN United Kingdom; Frodsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic customer service team as a Customer Service Representative! This role offers an immediate start and the chance to thrive in a fast-paced environment. You'll be responsible for addressing customer inquiries and resolving issues with empathy and efficiency. Ideal candidates will possess strong communication skills and a knack for problem-solving. Enjoy a competitive pay rate with opportunities for overtime on weekends. If you're passionate about helping others and ready to make a difference, this is the perfect opportunity for you!

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and maintain accurate records.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Customer Service Experience

Computer Proficiency

Tools

Customer Service Software

Job description

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Join Our Team as a Customer Service Representative!

IMMEDIATE START DATES AVAILABLE - FRIDAY, 9TH MAY 2025!

Are you passionate about helping others? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we want you to join our dynamic customer service team!

Position: Customer Service Representative
Location: Preston Brook, Runcorn
Contract: Full time, temporary on-going
Salary: £12.31 per hour, paid weekly every Friday! Overtime rates apply for weekend working!
Start Date: Friday, 9th May 2025

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide detailed information about our products and services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

What we are looking for:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service experience is a plus but not required.
• Proficiency in using computers and customer service software.
• Successful candidates must be comfortable and able to pass a DBS check if required.

Hours:

Working 5 days out of 7 on a rotational shift pattern, all applicants must be fully flexible to work across our opening hours listed below:

• Monday to Sunday; 8am - 6pm
• Shifts will be on a rota basis, working 37.5 hours per week
• Shifts will be for example; 8am-4pm, 9am-5pm, 10am-6pm
• Weekends will be required on occasions.

Pay Rate:

• Offering £12.31 per hour, paid weekly - every Friday!
• Weekend working will be paid at time and a half, offering £18.46 per hour!

How to Apply:

If you're ready to make a difference and be part of a fantastic team, we'd love to hear from you! Please click apply now and submit your CV, one of our friendly colleagues from the North West Fulfilment Team will be in touch to discuss the role further!

#CCnorthwest

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