Temporary Customer Care Administrator

Confidential; Bury St Edmunds; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Immediate start

Circa 4-week assignment

£15.02 per hour

Free on-site parking

Full-time hours (Mon-Fri)

Shifts 8:30–16:30 or 9:00–17:00

Friendly, supportive team

Job summary

Confidential in Bury St Edmunds is seeking a Customer Care Administrator for an immediate, temporary 4-week assignment. The role involves handling customer calls, logging jobs, CRM updates, and liaising with engineers. Full-time hours with a weekday schedule and free parking are provided.

Ideal candidates have customer service or administrative experience, strong communication, and the ability to work independently in a busy team. The position offers an hourly rate of 15.02 with a prompt start.

Qualifications

• Experience in customer service or administrative roles.
• Excellent written and verbal communication skills.
• Strong organisational abilities and attention to detail.
• Good IT skills and ability to learn new systems quickly.
• Experience using CRM systems is advantageous.
• proactive approach and ability to work in a busy team.

Responsibilities

• Answer incoming customer calls and enquiries.
• Log jobs in the internal systems.
• Take messages and relay information to relevant teams.
• Upload and maintain information on the CRM system.
• Liaise with engineers regarding appointments, updates and progress.
• Process invoices and support invoicing function.
• Provide general administrative support to the team.
• Ensure customer interactions and records are updated accurately.

Skills

Customer service

Administration

Communication

Organisation

IT skills

CRM experience

Tools

CRM systems

Job description

Customer Care AdministratorBury St Edmunds 15.02 per hourFull-Time Temporary (Approx. 4 Weeks)Free Parking AvailableImmediate Start

Are you available immediately and looking for a fantastic opportunity to earn extra money in time for Christmas?

We are currently recruiting for a Customer Care Administrator to join a busy and supportive team based in Bury St Edmunds on a temporary basis for approximately four weeks. This is an excellent opportunity for someone with previous customer service or administration experience who enjoys a varied role and can quickly become a valued member of the team.

Your new role

Working as part of the Customer Care team, you will provide administrative and customer support, ensuring customers receive an excellent service experience.

• - Answering incoming customer calls and responding to enquiries
• - Logging jobs accurately onto the company's internal systems
• - Taking messages and passing information to the relevant teams
• - Uploading and maintaining information on the CRM system
• - Liaising with engineers regarding appointments, updates and job progress
• - Processing invoices and supporting the invoicing function
• - General administrative support to the wider team
• - Ensuring all customer interactions and records are updated accurately

What you'll need to succeed

• - Previous experience within a customer service, customer care or administrative role
• - Excellent communication skills, both written and verbal
• - Strong organisational skills and attention to detail
• - Good IT skills and the ability to learn new systems quickly
• - Experience using CRM systems would be advantageous
• - A proactive approach and willingness to support a busy team
• - The ability to hit the ground running and work independently when required

What you'll get in return

• - Immediate start available
• - Circa 4-week temporary assignment
• - Competitive hourly rate of 15.02 per hour
• - Free on-site parking
• - Full-time hours, Monday to Friday
• - Working hours of either 8:30am-4:30pm or 9:00am-5:00pm
• - Friendly and supportive working environment
• - An excellent opportunity to earn additional income ahead of Christmas