Temporary Client Services Specialist – Hybrid/Remote

LOUNGE; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A modern fashion brand in Solihull is seeking a Temporary Client Services Executive to enhance customer relationships and satisfaction. This role involves managing returns and exchanges, responding to customer inquiries, and providing high-quality service. Ideal candidates will be passionate about customer experience and fashion, with strong multitasking and communication skills. The position allows for flexible working arrangements post-training, including remote work during weekends. Join our team to help empower women in their fashion journey.

Responsibilities

• Co-ordinate returns and exchanges, ensuring customer satisfaction.
• Handle monetary responsibilities for returns and exchanges.
• Provide professional customer service for inquiries about sizing and stock.
• Manage additional admin tasks as needed.

Skills

Passion for customer experience

Experience in fashion

Attention to detail

Great multitasker

Confidence with technology

Professional writing skills

Knowledge of consumer behaviour

Passion for fashion

Job description

A modern fashion brand in Solihull is seeking a Temporary Client Services Executive to enhance customer relationships and satisfaction. This role involves managing returns and exchanges, responding to customer inquiries, and providing high-quality service. Ideal candidates will be passionate about customer experience and fashion, with strong multitasking and communication skills. The position allows for flexible working arrangements post-training, including remote work during weekends. Join our team to help empower women in their fashion journey.