Temporary Accommodation Officer: Proactive Housing Support

SNG (Sovereign Network Group); Shaftesbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

SNG (Sovereign Network Group) in Shaftesbury is seeking an Accommodation Officer to join our team on a full-time, permanent basis. You will work on-site at our temporary homeless accommodation schemes to support residents daily.

The role focuses on proactive housing management, helping residents with income, benefits, personal housing plans, rent accounts and tenancy issues, and carrying out scheme inspections.

Qualifications

• Experience in a similar role in housing, homelessness services, or social care setting.
• Knowledge of tenancy management preferred but not essential at appointment.
• Strong customer service and ability to build trust with residents.
• Knowledge of welfare benefits and financial inclusion support.
• Ability to work with partner organisations and external agencies.
• Ability to work as part of a housing team and independently.

Responsibilities

• Provide an enhanced housing management service for residents in temporary accommodation.
• Help residents overcome barriers and prepare for secure accommodation (income/benefits, housing plans, rent accounts, tenancy issues).
• Carry out regular scheme inspections and health and safety tests.

Skills

Customer service

Tenant support

Benefits awareness

Collaboration

Driving licence

Job description

SNG (Sovereign Network Group) in Shaftesbury is seeking an Accommodation Officer to join our team on a full-time, permanent basis. You will work on-site at our temporary homeless accommodation schemes to support residents daily.

The role focuses on proactive housing management, helping residents with income, benefits, personal housing plans, rent accounts and tenancy issues, and carrying out scheme inspections.