Accommodation Officer - Homeless Schemes

SNG (Sovereign Network Group); Shaftesbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

SNG (Sovereign Network Group) in Shaftesbury is seeking an Accommodation Officer to join our team on a full-time, permanent basis. You will work on-site at our temporary homeless accommodation schemes to support residents daily.

The role focuses on proactive housing management, helping residents with income, benefits, personal housing plans, rent accounts and tenancy issues, and carrying out scheme inspections.

Qualifications

• Experience in a similar role in housing, homelessness services, or social care setting.
• Knowledge of tenancy management preferred but not essential at appointment.
• Strong customer service and ability to build trust with residents.
• Knowledge of welfare benefits and financial inclusion support.
• Ability to work with partner organisations and external agencies.
• Ability to work as part of a housing team and independently.

Responsibilities

• Provide an enhanced housing management service for residents in temporary accommodation.
• Help residents overcome barriers and prepare for secure accommodation (income/benefits, housing plans, rent accounts, tenancy issues).
• Carry out regular scheme inspections and health and safety tests.

Skills

Customer service

Tenant support

Benefits awareness

Collaboration

Driving licence

Job description

We have a rewarding opportunity for a Accommodation Officer to join our team in Shaftesbury.

This is a full-time permanent role working in our temporary homeless accommodation schemes principally based at our 6 bedroom Temporary Accommodation project in Shaftesbury.

You’ll need to be able to work on site every day to provide support for our residents.

The role:

Our Accommodation Officers provide an enhanced, proactive housing management service for customers in our temporary homeless accommodation.

As a Temporary Accommodation Officer you'll help our residents overcome barriers and prepare for more secure accommodation. This may include assistance with income and benefits, personal housing plans, rent accounts and resolving tenancy issues and other barriers to seeking permanent accommodation.

You’ll also be responsible for carrying out regular scheme inspections and undertaking health and safety tests.

What we’re looking for

• Experience of working in a similar role. This could be a supported housing, social housing, homelessness services or a care setting.
• A good knowledge of tenancy management would be preferred but not essential at appointment, resident support and safeguarding
• Strong customer service skills with the ability to build trust and rapport
• A knowledge of welfare benefits and financial inclusion support
• The ability to work collaboratively with our partner organisation and external agencies
• The ability to work as part of a wider housing team whilst also operating independently.

You’ll need a full UK driver's license and your own transport.