Accommodation Manager

Reed Specialist Recruitment; Shaftesbury; On-site; GBP 27,000 - 30,000; Full time

Job summary

Reed Specialist Recruitment is seeking an Accommodation Officer to join the team in Shaftesbury. The role is full-time, on site, at a six-bedroom temporary accommodation project, focusing on proactive housing management and resident support.

The successful candidate will help residents overcome barriers to secure accommodation, assist with incomes and benefits, and conduct scheme inspections and health and safety tests. Experience in housing or homelessness services is preferred.

Qualifications

• Experience in a similar role (supported housing, social housing, homelessness services, or care setting).
• Strong customer service with ability to build trust and rapport.
• Knowledge of welfare benefits and financial inclusion support.
• Ability to work with partner organisations and external agencies.

Responsibilities

• Provide proactive housing management for residents in temporary accommodation.
• Assist residents with income/benefits, personal housing plans, rent accounts and tenancy issues.
• Carry out regular scheme inspections and health & safety tests.
• Collaborate with housing teams and external agencies to support residents.

Skills

Customer service

Tenancy management

Welfare benefits knowledge

Team collaboration

Health & safety awareness

Job description

Salary:

£27,000.00 - £30,000.00 Per year

We have a rewarding opportunity for a Accommodation Officer to join our team in Shaftesbury.

This is a full-time permanent role working in our temporary homeless accommodation schemes principally based at our 6 bedroom Temporary Accommodation project in Shaftesbury.

You'll need to be able to work on site every day to provide support for our residents.

The role:

Our Accommodation Officers provide an enhanced, proactive housing management service for customers in our temporary homeless accommodation.

As a Temporary Accommodation Officer you'll help our residents overcome barriers and prepare for more secure accommodation. This may include assistance with income and benefits, personal housing plans, rent accounts and resolving tenancy issues and other barriers to seeking permanent accommodation.

You'll also be responsible for carrying out regular scheme inspections and undertaking health and safety tests.

What we're looking for

Experience of working in a similar role. This could be a supported housing, social housing, homelessness services or a care setting.

A good knowledge of tenancy management would be preferred but not essential at appointment, resident support and safeguarding

Strong customer service skills with the ability to build trust and rapport

A knowledge of welfare benefits and financial inclusion support

The ability to work collaboratively with our partner organisation and external agencies

The ability to work as part of a wider housing team whilst also operating independently