Temporary Accommodation Officer: Housing & Resident Support

CIH International Housing Group; Shaftesbury; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Private medical insurance

Dental insurance

Critical illness cover

Wellbeing discounts

Gym memberships

24/7 virtual GP service

Job summary

Sovereign Network Group is seeking a Temporary Accommodation Officer to join our Shaftesbury team. This full-time, on-site role focuses on supporting residents in temporary homeless accommodation and ensuring safe, well-managed schemes.

You will assist residents with income/benefits, housing plans and tenancy issues, while carrying out inspections and health & safety testing to maintain high standards across our sites.

Qualifications

• Experience in a similar housing/homelessness or care setting is essential.
• Good knowledge of tenancy management is preferred but not essential at appointment.
• Strong customer service skills with ability to build trust and rapport.
• Knowledge of welfare benefits and financial inclusion support is desirable.
• Ability to work with partner organisations and external agencies.
• Ability to work as part of a wider housing team while operating independently.

Responsibilities

• Provide an enhanced housing management service for residents in temporary accommodation.
• Help residents overcome barriers and prepare for more secure accommodation.
• Assist with income and benefits, personal housing plans, rent accounts and tenancy issues.
• Carry out regular scheme inspections and health and safety tests.

Skills

Experience in similar role

tenancy management

Customer service

Welfare benefits knowledge

Collaboration with external agencies

Teamwork in housing

Job description

Sovereign Network Group is seeking a Temporary Accommodation Officer to join our Shaftesbury team. This full-time, on-site role focuses on supporting residents in temporary homeless accommodation and ensuring safe, well-managed schemes.

You will assist residents with income/benefits, housing plans and tenancy issues, while carrying out inspections and health & safety testing to maintain high standards across our sites.