Temporary Accommodation Officer

CIH International Housing Group; Shaftesbury; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Private medical insurance

Dental insurance

Critical illness cover

Wellbeing discounts

Gym memberships

24/7 virtual GP service

Job summary

Sovereign Network Group is seeking a Temporary Accommodation Officer to join our Shaftesbury team. This full-time, on-site role focuses on supporting residents in temporary homeless accommodation and ensuring safe, well-managed schemes.

You will assist residents with income/benefits, housing plans and tenancy issues, while carrying out inspections and health & safety testing to maintain high standards across our sites.

Qualifications

• Experience in a similar housing/homelessness or care setting is essential.
• Good knowledge of tenancy management is preferred but not essential at appointment.
• Strong customer service skills with ability to build trust and rapport.
• Knowledge of welfare benefits and financial inclusion support is desirable.
• Ability to work with partner organisations and external agencies.
• Ability to work as part of a wider housing team while operating independently.

Responsibilities

• Provide an enhanced housing management service for residents in temporary accommodation.
• Help residents overcome barriers and prepare for more secure accommodation.
• Assist with income and benefits, personal housing plans, rent accounts and tenancy issues.
• Carry out regular scheme inspections and health and safety tests.

Skills

Experience in similar role

tenancy management

Customer service

Welfare benefits knowledge

Collaboration with external agencies

Teamwork in housing

Job description

Salary: £27,000.00 - £30,000.00 Per year

We have a rewarding opportunity for a Temporary Accommodation Officer to join our team in Shaftesbury.

This is a full-time permanent role working in our temporary homeless accommodation schemes principally based at our 6 bedroom Temporary Accommodation project in Shaftesbury.

You’ll need to be able to work on site every day to provide support for our residents.

The role:

Our Temporary Accommodation Officers provide an enhanced, proactive housing management service for customers in our temporary homeless accommodation.

As a Temporary Accommodation Officer you’ll help our residents overcome barriers and prepare for more secure accommodation. This may include assistance with income and benefits, personal housing plans, rent accounts and resolving tenancy issues and other barriers to seeking permanent accommodation.

You’ll also be responsible for carrying out regular scheme inspections and undertaking health and safety tests.

What we’re looking for

• Experience of working in a similar role. This could be a supported housing, social housing, homelessness services or a care setting.
• A good knowledge of tenancy management would be preferred but not essential at appointment, resident support and safeguarding
• Strong customer service skills with the ability to build trust and rapport
• A knowledge of welfare benefits and financial inclusion support
• The ability to work collaboratively with our partner organisation and external agencies
• The ability to work as part of a wider housing team whilst also operating independently.

You’ll need a full UK driver's licence and your own transport.

Interview will take place in our Blandford Office on Friday 24th September.

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.