Accommodation Support Officer

Civic Recruitment Limited; Newport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

3 Month Contract

Hybrid Working

Location: Newport

Job summary

Civic Recruitment Limited is seeking a dedicated Temporary Accommodation Officer for a 3-month contract in Newport. You will manage temporary accommodation services, engage with residents, and collaborate with landlords and internal teams to ensure quality housing solutions.

The role requires strong admin skills, experience in housing or homelessness, and excellent customer service. Hybrid pattern, with office-based and remote days, supports flexible working while delivering essential housing

Qualifications

• Experience in Housing, Homelessness, or Temporary Accommodation administration.
• Strong administrative and organizational skills.
• Proficiency with databases and Microsoft Office applications.
• Ability to manage competing priorities and meet deadlines.
• Experience with Housing Benefit administration.

Responsibilities

• Manage day-to-day operations of temporary accommodation for homeless households.
• Coordinate emergency and temporary accommodation placements.
• Serve as the primary contact for residents in temporary accommodation.
• Address customer inquiries via phone, email, face-to-face, and community settings.
• Support housing benefit processes, including rent payments and income monitoring.
• Maintain accurate records and update housing management systems.
• Collaborate with landlords, accommodation providers, housing teams, and external agencies.
• Generate reports, statistics, and management data.
• Attend meetings and take minutes as needed.
• Deliver a professional, customer-focused service to residents and stakeholders.

Skills

Administrative skills

Customer service

Microsoft Office

Data protection

Interpersonal communication

Public interaction

Tools

Housing management systems

Databases

Job description

Newport, United Kingdom | Posted on 04/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Temporary Accommodation Officer – 3 Month Contract

Contract: 3 Month Contract

Working Pattern: Hybrid Working – Approx. 2 Days Remote, 2 Days Office-Based, and 1 Day in the Community (subject to business needs)

Summary

We are seeking a dedicated Temporary Accommodation Officer to join our team for a 3-month contract. This role is crucial in supporting homeless households by managing temporary accommodation services. You will engage in various tasks, including housing administration, customer service, and income monitoring, ensuring that residents receive exceptional service. The position involves collaboration with landlords, accommodation providers, and internal teams to effectively manage temporary housing solutions. There are two positions available: one to cover sickness absence and another to assist with a housing benefit administration project.

Key Responsibilities

• Manage the day-to-day operations of temporary accommodation for homeless households.
• Coordinate and oversee emergency and temporary accommodation placements.
• Serve as the primary contact for residents in temporary accommodation.
• Address customer inquiries via phone, email, face-to-face, and community settings.
• Support housing benefit processes, including rent payments and income monitoring.
• Maintain accurate records and update housing management systems.
• Assist with financial administration, including rent charges and reconciliation.
• Collaborate with landlords, accommodation providers, housing teams, and external agencies.
• Generate reports, statistics, and management data.
• Handle orders, invoices, payment requests, credits, and debits.
• Attend meetings and take minutes as needed.
• Deliver a professional, customer-focused service to residents and stakeholders.

Requirements

Requirements:

• Experience in Housing, Homelessness, Temporary Accommodation, Housing Administration, or a similar customer-focused environment.
• Proven ability to interact directly with the public.
• Strong administrative and organizational skills.
• Proficiency in using databases and Microsoft Office applications.
• Ability to manage competing priorities and meet deadlines.
• Excellent communication and customer service skills.
• Understanding of confidentiality and data protection requirements.
• Ability to work independently and collaboratively within a team.
• Experience within a Local Authority Housing Service.
• Knowledge of temporary accommodation or homelessness services.
• Understanding of social housing management.
• Experience with Housing Benefit administration.

What's on Offer?

• 3 Month Contract
• Hybrid Working
• Location: Newport
• Opportunity to support homeless households and contribute to an essential housing service.
• A diverse role encompassing housing administration, temporary accommodation management, housing benefit processes, and customer support.

Applications are particularly welcomed from candidates with experience as a Temporary Accommodation Officer, Housing Assistant, Housing Support Officer, Homelessness Administrator, Housing Administrator, Tenancy Support Officer, Accommodation Officer, or Housing Services Officer.