Temporary Accommodation Officer

CIH International Housing Group; Harrogate; On-site; GBP 33,000 - 36,000; Part time

Benefits offered by this job

Local government pension scheme

Salary sacrifice schemes

Employee discount benefits including购物

Travel loans

Health Assured

Job summary

North Yorkshire Council in Harrogate is seeking a Temporary Accommodation Officer to manage the day-to-day operation of our temporary housing for homeless households. You will handle sign-up paperwork, explain occupancy terms, and oversee cash collection securely.

The role requires resilience, empathy, and strong communication. You will work within the Housing Service, with enhanced DBS funding, and benefit from a local government pension, salary sacrifice schemes, and wellbeing support.

Qualifications

• Experience in homeless accommodation preferred.
• Understanding of the Homeless Reduction Act 2017.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day running of temporary accommodation for homeless households.
• Explain occupancy terms at sign up and oversee secure cash collection.
• Ensure breaches of licence are resolved per policies and advise on Possession actions.
• Carry out housing management functions for temporary accommodation, including inspections, repairs and lettings to minimise vacancy.

Skills

Homelessness legislation

Excellent communication

IT literate

Safeguarding awareness

Time management

Initiative & teamwork

Job description

Salary: £32,578 to £35,570 pro rata, per annum

Grade: H

Hours: Part Time, 22.5 hours

Contract: Permanent

Location: Harrogate, North Yorkshire

Harrogate Locality but may need to cover areas within North Yorkshire if necessary.

We are looking for a Temporary Accommodation Officer to join our Housing Service supporting the residents in our temporary Housing in Harrogate.

The role

As our Temporary Accommodation Officer , you will be responsible for the day-to-day running of the Council's temporary accommodation for homeless households.

You will e nsur e all relevant paperwork is completed at sign up, fully explaining the conditions of occupancy to the resident and are responsible for organising the collection of temporary accommodation charges from residents in the council's own temporary accommodation, where it is necessary to take cash, responsibility for its security whilst on the premises and the safe transformation to the council's cash collection/bank should be carried out in accordance with the council's Cash Control Code of Conduct.

You will also ensure breaches of licence within temporary accommodation are resolved promptly and satisfactorily in accordance with the council's approved policies and procedures, recommending Possession action to the Team leaders where appropriate. Carry out evictions in line with North Yorkshire Council policy.

You will also c arr y out housing management functions for temporary accommodation, arranging the inspection of void properties from vacation, clearance, gas and electrical safety checks, repairs and lettings, to ensure vacancy periods and income loss are minimised.

What you will bring

This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations . You will also have :

• Have a good working knowledge and understanding of the Homeless Reduction Act 2017,

• Excellent communication and interpersonal skills.

• IT literate.

• Safeguarding awareness.

• Excellent time management with the focus on prioritising own workload.

• Ability to use your own initiative and as a team member.

An enhanced DBS is required for this position which we as the employer will fund.

Working for us

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with a generous employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured - confidential help and support for your wellbeing

Key Documents

Job Description

Total Rewards Brochure

Key Dates

Closing date: 11 October 2026

Interview date: 22 October 2026

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

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