Temporary Accommodation Officer

Vivid Resourcing Ltd; Stamfordham; On-site; GBP 37,000 - 45,000; Full time

Job summary

Vivid Resourcing Ltd is partnering with a North East council to recruit an experienced Temporary Accommodation Officer on a long-term interim basis. The role covers tenancy management, occupancy and the day-to-day operation of temporary accommodation, ensuring safety, compliance and value for money.

You will liaise with landlords, providers and internal teams, using Excel and Power BI to monitor performance, costs and KPIs while supporting residents with signposting to housing, benefits and

Qualifications

• Experience across temporary accommodation, homelessness, housing management or tenancy management.
• Comfortable dealing with both property and resident side of the service.
• Ability to manage tenancy issues, arrears and repairs.

Responsibilities

• Look after a portfolio of temporary accommodation properties and households.
• Manage day-to-day tenancy and licence issues, including arrears and breaches.
• Coordinate placement of homeless households into suitable temporary accommodation.
• Carry out property and resident visits to ensure safety and compliance.
• Liaise with landlords, providers, contractors and internal teams to resolve issues.
• Manage relationships with accommodation suppliers and monitor occupancy levels.
• Keep housing and financial records up to date and produce KPIs.
• Use Excel and Power BI to monitor costs and performance.

Skills

Temporary accommodation

Homelessness experience

Housing management

Tenancy management

Excel

Power BI

Tools

Excel

Power BI

Job description

Temporary Accommodation Officer - North East

I'm currently working with a local authority in the North East that is looking to bring in an experienced Temporary Accommodation Officer on a long-term interim basis.

This would suit someone who has worked across temporary accommodation, homelessness, housing management or tenancy management and is comfortable dealing with both the property and resident side of the service.

You'll be responsible for a portfolio of temporary accommodation and the households living within it, covering everything from tenancy management and arrears through to repairs, inspections, voids and landlord relationships.

Rate: £27.00 - £33.00 ph

Contract: Interim / Temporary

Duration: Long-term

Location: North East

Working pattern: Hybrid - 3 days site-based

What you'll be doing

• Looking after a portfolio of temporary accommodation properties and the households placed within them.
• Managing day-to-day tenancy and licence issues, including arrears, breaches, voids and lettings.
• Coordinating the placement of homeless households into suitable temporary accommodation.
• Carrying out property and resident visits and making sure accommodation remains safe, suitable and compliant.
• Working closely with landlords, accommodation providers, contractors and internal teams to resolve repairs and property issues.
• Managing relationships with accommodation suppliers, including PLAs, HALs and other providers.
• Keeping an eye on occupancy levels and reducing unnecessary void periods.
• Dealing with resident complaints, neighbour disputes and more complex tenancy issues.
• Taking appropriate action where there are tenancy or licence breaches, including Notices to Quit and legal action where necessary.
• Supporting residents by signposting them towards housing, benefits, employment and other relevant services.
• Managing households moving on from temporary accommodation and dealing with abandoned possessions where required.
• Keeping housing and financial records up to date and producing performance information and KPIs.
• Using Excel and Power BI to monitor expenditure, performance and temporary accommodation costs.
• Working alongside colleagues to ensure the service remains compliant with homelessness legislation, housing regulations and internal policies