Temporary Accommodation Site Officer

West Northamptonshire Council; Northampton; On-site; GBP 26,000 - 36,000; Full time

Job summary

West Northamptonshire Council is seeking a proactive Temporary Accommodation Site Officer to manage relocatable accommodation sites across West Northamptonshire. You will ensure a safe, clean, secure and well-maintained environment, supporting residents and working with contractors and partner agencies to uphold high standards.

The role focuses on site management, health and safety, repairs coordination and effective communication with residents, landlords and partners to sustain housing

Qualifications

• Experience managing temporary accommodation, supported housing or rented housing is ideal.
• Knowledge of private rented sector legislation, policy and practice is central to the role.
• Experience using excellent communication skills to negotiate with customers, colleagues, landlords and partners.

Responsibilities

• Manage the day-to-day operation of relocatable temporary accommodation sites to keep residents safe, clean, secure and well-maintained.
• Carry out site inspections and monitor health and safety compliance.
• Coordinate repairs and maintenance and liaise with contractors.
• Maintain accurate records and respond to enquiries from residents and partners.
• Manage resident move-ins and move-outs and complete inductions and property inspections.

Job description

About the role

Are you passionate about supporting vulnerable residents and ensuring they have access to safe, secure, and well-managed accommodation?

We are looking for a proactive and organised Temporary Accommodation Site Officer to manage and support the day-to-day operation of our relocatable temporary accommodation sites across West Northamptonshire.

In this important role, you will help ensure residents are housed in a safe, clean, secure, and well-maintained environment, promoting wellbeing while ensuring compliance with all relevant statutory and regulatory requirements. You will work closely with residents, colleagues, contractors, and partner organisations to maintain high standards across our accommodation sites and support positive outcomes for those experiencing housing difficulties.

This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

What will you be doing?

As a Temporary Accommodation Site Officer, you will be responsible for the day-to-day management of relocatable temporary accommodation sites, ensuring residents are housed in a safe, clean, secure and well-maintained environment.

You will carry out site inspections, monitor health and safety compliance, coordinate repairs and maintenance, liaise with contractors, and maintain accurate records. Working closely with residents, you will provide practical support, respond to enquiries and concerns, promote positive community standards, and help residents successfully sustain their accommodation.

You will also manage resident move-ins and move-outs, complete inductions and property inspections, and ensure accommodation is prepared efficiently for new occupancies, helping to maximise availability and deliver a high-quality service for those in temporary accommodation.

About you

You don't need experience across all aspects of the job as that will form part of your development journey, but you will need experience of managing temporary accommodation, supported housing or rented housing and knowledge of private rented sector legislation, policy and practice, as this is central to the role.

We would be particularly interested in hearing from you if you have training or experience in the application of the Decent Homes Standard or the Housing Health and Safety Rating System.

You will have previous experience of using your excellent communication skills to negotiate and communicate with a wide range of people, including customers, colleagues, landlords, letting agents and other partnership agencies.

You will be able to smoothly manage the private rented sector processes whilst being able use your own initiative to 'think outside of the box'.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

About us

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.