Temporary Accommodation Manager

City of York Council; York and North Yorkshire; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Health & wellbeing initiatives

Flexible working

Discounts & rewards

Volunteer activities

Job summary

City of York Council is seeking an experienced manager to lead the temporary accommodation team, overseeing services for homeless people, traveller sites, YorHome lettings and refugee resettlement. The post requires strategic leadership and collaboration across multiple teams.

The role offers hybrid working arrangements and opportunities for development within a supportive public sector environment, with emphasis on customer‑focussed service delivery and effective budget management.

Qualifications

• Extensive experience of managing people and teams.
• Strongly customer focussed approach and a commitment to helping customers thrive.
• Experience and understanding of the customer group and the wider challenges for services in providing housing related support.
• Ability to think creatively and problem solve.
• Detailed understanding of the Homeless Reduction Act 2017.
• Ability to think strategically and plan ahead for services in a fast paced working environment.
• Ability to manage budgets including accessing funding which becomes available under specific programs.
• A ‘whole system’ thinker who can understand how services fit together and work collaboratively with other internal and external partners.

Responsibilities

• Lead the temporary accommodation team and oversee homelessness services (hostel, dispersed accom, B&B).
• Manage traveller sites and development works to improve amenities and pitches.
• Oversee YorHome private letting service and refugee resettlement housing support.
• Ensure compliance with relevant legislation and safeguarding.
• Deliver budget management and funding opportunities.
• Collaborate with internal and external partners to deliver joined-up services.

Skills

People management

Customer focus

Strategic thinking

Budget management

Collaboration

Problem solving

Systems thinking

Stakeholder engagement

Job description

We are currently seeking a skilled and experienced manager to lead the temporary accommodation team at City of York Council.

This is a varied and interesting role which includes managing temporary accommodation for homeless people, 3 traveller sites, YorHome private letting service, homeless prevention team and the refugee resettlement team.

Temporary accommodation

Temporary accommodation for people who are homeless through the statutory homeless route, including a hostel with 57 flats, dispersed accommodation and B&B.

Traveller sites

Three traveller sites owned and managed by CYC, as well as some support to roadside travellers. A significant program of improvement and developments on site is planned over the next 2 years to improve the amenity blocks and develop new pitches.

YorHome

A CYC run lettings agent which manages properties on behalf of private landlords in order to help us to house people on low income and refugees arriving through planned resettlement schemes.

Refugee resettlement scheme

Housing related support to refugees who are in the UK under a range of planned programs including ARP, UKRS, and homes for Ukraine.

We Are Looking For Someone With

• Extensive experience of managing people and teams.
• Strongly customer focussed approach and a commitment to helping customers thrive.
• Experience and understanding of the customer group and the wider challenges for services in providing housing related support.
• Ability to think creatively and problem solve.
• Detailed understanding of the relevant legislation including the Homeless Reduction Act 2017.
• Ability to think strategically and plan ahead for services in a fast paced working environment.
• Ability to manage budgets including accessing funding which becomes available under specific programs.
• A ‘whole system’ thinker who can understand how services fit together and work collaboratively with other internal and external partners.

This is a challenging but very rewarding role, which will offer the right candidate great opportunities for personal and career development.

This post is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Louise Waltham (Supported Housing Service Manager) at [e-mail]

Closing date: Sunday 11 October 2026 at 12 midnight

Interview date: 22 October 2026