Temporary Accommodation Coordinator

rated traders ltd; Newport; On-site; GBP 21,000 - 30,000; Full time

Job summary

Newport City Council is seeking an Accommodation Support Officer to assist the Private Sector Housing Initiatives Manager in managing temporary accommodation for homeless households. You will support admin systems, collect data, and respond to client requests to ensure an effective housing management service.

The role involves coordinating emergency accommodation, handling payments and invoicing, and maintaining accurate records while delivering high customer service to landlords and applicants.

Qualifications

• Knowledge of data protection and confidentiality.
• Understanding of social housing management.
• Experience communicating with a broad range of people.
• Experience using databases and Microsoft Office packages.
• Experience liaising with landlords, applicants and partners.

Responsibilities

• Ensure smooth running of admin systems for the Housing Supply and Regulation Service with emphasis on temporary accommodation.
• Collect and provide management information and statistics to managers.
• Act as point of contact for maintenance support and direction.
• Support procurement and booking of emergency accommodation and administer placements.
• Provide high level customer service to landlords, applicants and Newport City Council in relation to temporary accommodation.
• Assist with rent charges, income monitoring and related financial records; process invoices and payments.

Skills

Data protection

Housing management

Database experience

MS Office

Communication skills

Education

GCSEs incl maths & English

Housing-related qualification

Job description

Newport City Council is seeking an Accommodation Support Officer to assist the Private Sector Housing Initiatives Manager in managing temporary accommodation for homeless households. You will support admin systems, collect data, and respond to client requests to ensure an effective housing management service.

The role involves coordinating emergency accommodation, handling payments and invoicing, and maintaining accurate records while delivering high customer service to landlords and applicants.