Accommodation Support Officer — Temporary Housing & Admin

Brackenberry; Newport; On-site; GBP 18,000 - 25,000; Full time

Job summary

Brackenberry Ltd in Newport seeks an Accommodation Support Officer on a 4-month contract to support emergency accommodation arrangements, manage admin and financial processes, liaise with landlords and applicants, and respond to customer enquiries.

The role also involves maintaining housing records, collecting performance data, procuring emergency accommodation, and acting as a point of contact for maintenance.

Qualifications

• Minimum of 5 GCSEs at Grade C or above, including Maths and English.
• Strong experience providing administrative and customer-facing support, preferably within housing, homelessness or temporary accommodation services.
• Experience dealing with members of the public using a broad range of communication methods.
• Excellent written and verbal communication skills.
• Good numeracy skills and ability to work accurately with financial and housing-related information.
• Confidence and competence using computers, databases and IT systems.

Responsibilities

• Support the management and smooth running of temporary accommodation provided by the Council to homeless households.
• Provide effective and responsive support to clients living in temporary accommodation.
• Maintain administrative systems relating to the Housing Supply and Regulation Service.
• Collect, collate and provide management information, statistics and performance data.
• Act as a point of contact for maintenance support and direction.
• Assist with the procurement and booking of emergency accommodation.

Skills

Administrative support

Customer service

Housing knowledge

IT systems

Education

GCSEs including Maths and English

Tools

Databases

Job description

Brackenberry Ltd in Newport seeks an Accommodation Support Officer on a 4-month contract to support emergency accommodation arrangements, manage admin and financial processes, liaise with landlords and applicants, and respond to customer enquiries.

The role also involves maintaining housing records, collecting performance data, procuring emergency accommodation, and acting as a point of contact for maintenance.