Accommodation Support Officer

Brackenberry; Newport; On-site; GBP 18,000 - 25,000; Full time

Job summary

Brackenberry Ltd in Newport seeks an Accommodation Support Officer on a 4-month contract to support emergency accommodation arrangements, manage admin and financial processes, liaise with landlords and applicants, and respond to customer enquiries.

The role also involves maintaining housing records, collecting performance data, procuring emergency accommodation, and acting as a point of contact for maintenance.

Qualifications

• Minimum of 5 GCSEs at Grade C or above, including Maths and English.
• Strong experience providing administrative and customer-facing support, preferably within housing, homelessness or temporary accommodation services.
• Experience dealing with members of the public using a broad range of communication methods.
• Excellent written and verbal communication skills.
• Good numeracy skills and ability to work accurately with financial and housing-related information.
• Confidence and competence using computers, databases and IT systems.

Responsibilities

• Support the management and smooth running of temporary accommodation provided by the Council to homeless households.
• Provide effective and responsive support to clients living in temporary accommodation.
• Maintain administrative systems relating to the Housing Supply and Regulation Service.
• Collect, collate and provide management information, statistics and performance data.
• Act as a point of contact for maintenance support and direction.
• Assist with the procurement and booking of emergency accommodation.

Skills

Administrative support

Customer service

Housing knowledge

IT systems

Education

GCSEs including Maths and English

Tools

Databases

Job description

We are working closely alongside a Local Authority in Newport to assist with the appointment of an Accommodation Support Officer, on a 4-month contract, highly likely to be extended at clients discretion.

Rate of Pay: £13.69 - £17.68 per hour

Summary

The Accommodation Support Officer role will involve supporting emergency accommodation arrangements, managing administrative and financial processes, liaising with landlords and applicants, responding to customer enquiries and maintaining accurate housing and financial records.

Responsibilities

• Support the management and smooth running of temporary accommodation provided by the Council to homeless households.
• Provide effective and responsive support to clients living in temporary accommodation.
• Maintain administrative systems relating to the Housing Supply and Regulation Service.
• Collect, collate and provide management information, statistics and performance data.
• Act as a point of contact for maintenance support and direction.
• Assist with the procurement and booking of emergency accommodation.

Qualification

• Minimum of 5 GCSEs at Grade C or above, including Maths and English.
• Strong experience providing administrative and customer-facing support, preferably within housing, homelessness or temporary accommodation services.
• Experience dealing with members of the public using a broad range of communication methods.
• Excellent written and verbal communication skills.
• Good numeracy skills and ability to work accurately with financial and housing-related information.
• Confidence and competence using computers, databases and IT systems.

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.