Resident Services Administrator – Temporary Accommodation

FOX MORRIS GROUP LTD; Newport; On-site; GBP 18,000 - 24,000; Full time

Job summary

Fox Morris Group are recruiting an Administrator for the Temporary Accommodation Team, based in Newport. The role focuses on delivering frontline customer service to residents in key worker accommodation and supporting the resident journey from enquiry to move-out.

You will work with the Marketing and Lettings Officer to ensure smooth tenancy administration, accurate record keeping and compliant processes. A proactive, detail-focused approach is essential.

Qualifications

• Strong customer service and communication skills.
• Good administrative experience with attention to detail.
• Ability to manage multiple enquiries and priorities.
• Strong IT and data-entry skills.
• Knowledge of tenancy housing regulations is advantageous.

Responsibilities

• Be the first point of contact for residents and applicants by phone, email and reception.
• Explain available accommodation and guide applicants through the process.
• Coordinate move-in and move-out procedures.
• Complete Right to Rent checks and related documentation.
• Support income collection and deposit administration.
• Keep tenant, property and occupancy data accurate across systems.
• Process deposits, direct debits and invoices.
• Liaise with colleagues and contractors on property maintenance.
• Ensure tenancy processes are accurate and compliant.

Skills

Customer service

Administrative experience

Multi-tasking

IT skills

Data entry

Communication

Tools

Housing software

Job description

Fox Morris Group are recruiting an Administrator for the Temporary Accommodation Team, based in Newport. The role focuses on delivering frontline customer service to residents in key worker accommodation and supporting the resident journey from enquiry to move-out.

You will work with the Marketing and Lettings Officer to ensure smooth tenancy administration, accurate record keeping and compliant processes. A proactive, detail-focused approach is essential.