Temporary 2Nd Line It Support Technician – Amersham, Buckinghamshire

Marchant Recruitment; Amersham; On-site; GBP 32,000 - 42,000; Part time

Job summary

Independent Preparatory School Amersham in Buckinghamshire is seeking an experienced 2nd Line IT Support Technician to join an on-site IT team. You will provide 2nd and 3rd line support across school systems and infrastructure, resolving complex issues and maintaining both on-premises and cloud environments.

The role is full-time (40 hours/week), temporary, with ASAP start. Candidates should hold a relevant IT degree and have strong Azure/M365/Hyper-V knowledge, plus excellent communication and

Qualifications

• Requires a relevant IT or technical degree.
• Extensive IT support experience with 3rd line troubleshooting.
• Strong experience with servers, networking and IT infrastructure.
• Knowledge of Azure, Microsoft 365 and Hyper-V.
• Excellent communication, organisation and problem-solving skills.
• Professional, proactive and service-focused approach.

Responsibilities

• Provide 2nd and 3rd line technical support across school systems and infrastructure.
• Troubleshoot and resolve complex hardware, software, server and network issues.
• Assist with maintaining on-premises and hybrid server environments.
• Support Microsoft Azure, Microsoft 365 and Hyper-V environments.
• Manage IT helpdesk requests and ensure SLAs are met.
• Assist with IT projects, system documentation and disaster recovery procedures.
• Provide staff IT training and technical guidance.
• Supervise and mentor another IT technician.

Skills

IT support

3rd line troubleshooting

Servers & Networking

Azure / M365 / Hyper-V

Communication

Problem solving

Education

Relevant IT degree

Job description

Location: Amersham, Buckinghamshire
Job Title: 2nd Line IT Support Technician
Start Date: ASAP
Salary: Dependent on experience
Contract Type: Temporary
Hours: Full-time, 40 hours per week

About the School

I am recruiting for an experienced 2nd Line IT Support Technician to join a well-established independent preparatory school in Amersham, Buckinghamshire. The school caters for pupils aged 3-13 and offers excellent facilities within a forward-thinking educational environment.

This is an entirely on-site role supporting the school's IT department and ensuring the smooth running of its technical systems and services.

Key Responsibilities

• Provide 2nd and 3rd line technical support across school systems and infrastructure.

• Troubleshoot and resolve complex hardware, software, server and network issues.

• Assist with maintaining on-premises and hybrid server environments.

• Support Microsoft Azure, Microsoft 365 and Hyper-V virtualised environments.

• Manage IT helpdesk requests and ensure service-level agreements are met.

• Assist with IT projects, system documentation and disaster recovery procedures.

• Provide staff IT training and technical guidance.

• Supervise and mentor another IT technician, supporting their professional development.

Requirements

• A relevant IT or technical degree.

• Extensive IT support experience, including 3rd line troubleshooting.

• Strong experience with servers, networking and IT infrastructure.

• Knowledge of Azure, Microsoft 365 and Hyper-V.

• Excellent communication, organisation and problem-solving skills.

• A professional, proactive and service-focused approach.

Previous experience in a school environment and team supervision would be advantageous, although independent school experience is not essential.