Temp Service Advisor – Auto Workshop & Customer Care

Guest Motor Group; South Normanton; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Bonus Scheme

Increased holiday entitlement

Zusammenfassung

Guest Motor Group in South Normanton is seeking a Temporary Service Advisor to support the busy service department at our depot. You will be the main contact between customers and workshop teams, helping to manage service work efficiently while delivering great service.

Key tasks include preparing job cards, invoicing, handling calls, booking appointments, updating customers on progress, and coordinating with technicians.

Qualifikationen

• Excellent customer service and communication skills.
• Highly organised with strong administrative abilities.
• Experience in a service advisor, customer service or automotive administration role.
• Experience using Kerridge/Keyloop DMS systems is advantageous.
• Ability to manage multiple tasks and customer expectations.
• Proactive team player.

Aufgaben

• Preparing job cards and raising invoices in line with completed work and manufacturer guidelines using Kerridge DMS and customer authorisation platforms.
• Answering incoming calls and dealing with customer enquiries.
• Managing customer enquiries at the service reception desk.
• Liaising with workshop technicians regarding vehicle progress and repair requirements.
• Managing the daily workshop workload in line with customer expectations.
• Booking service and maintenance appointments.
• Arranging and monitoring subcontracted work when required.
• Providing customers with updates, quotations, costs and authorisation requests.
• Producing accurate estimates and service documentation.

Kenntnisse

Customer service

Communication

Organization

Administration

Teamwork

Tools

Kerridge/Keyloop DMS

Jobbeschreibung

Guest Motor Group in South Normanton is seeking a Temporary Service Advisor to support the busy service department at our depot. You will be the main contact between customers and workshop teams, helping to manage service work efficiently while delivering great service.

Key tasks include preparing job cards, invoicing, handling calls, booking appointments, updating customers on progress, and coordinating with technicians.